SoundHound AI reported a 3% rise in its shares on Tuesday after introducing OASYS, a new platform the company describes as a self-learning orchestrated agentic AI system intended to help businesses build conversational agents that continuously improve.
The company said OASYS brings together technologies from recent acquisitions into a single ecosystem that covers the full lifecycle of AI agents. That lifecycle includes agent creation, orchestration, evaluation and ongoing improvement, according to SoundHound.
OASYS is designed to select and coordinate multiple AI agents dynamically within a single customer interaction, enabling the execution of complex tasks that span different systems and channels. The company said this multi-agent orchestration allows organizations to perform interactions that previously required extended development timelines.
Keyvan Mohajer, SoundHound AIs CEO and co-founder, described the platform as a shift away from "static" AI toward a self-learning ecosystem in which AI builds, manages and actively improves itself. Mohajer said the approach allows businesses to accomplish in minutes what formerly took months.
The platform is intended to use existing documentation and transcripts to assemble functioning agents while keeping enterprise-grade security and compliance guardrails in place. Once an agent is deployed, the system evaluates workflows to identify performance gaps and then autonomously engineers updates that are presented for review by human experts.
SoundHound listed multiple deployment channels for OASYS, including phones, web chats, in-store kiosks, social media platforms and in-vehicle infotainment systems. The company cited several use cases: call center automation, in-car commerce, sales-floor assistance and drive-thru ordering.
SoundHound announced OASYS on Monday and is headquartered in Santa Clara, California. The company positioned the platform as a way for businesses to accelerate the development and refinement of conversational agents while keeping oversight through human review of autonomous updates.
What this means
- OASYS centralizes multiple agent-management functions into one platform, combining recent acquisition technologies.
- The platform emphasizes autonomous improvement with human-in-the-loop review, aiming to shorten development cycles for complex conversational systems.
- Target deployments span consumer-facing channels and enterprise operations, including contact centers and vehicle infotainment.