NEW YORK, April 30 - Netomi, a technology company that builds AI-driven customer service agents, announced a $110 million Series C funding round led by Accenture Ventures, the firm’s chief executive said this week. Founded about a decade ago, the California-headquartered startup supplies AI-based support tools to enterprises including United Airlines, Delta Air Lines, Paramount and DraftKings.
Recent progress in large language models has raised expectations for automated support systems to resolve issues without human intervention. Netomi integrates models from OpenAI, Anthropic and Google to expand the range of problems its bots can address, the CEO said on the sidelines of a Momentum AI Summit in New York on Tuesday.
That mix of model access and product development has enabled Netomi to take on more detailed customer questions within chat interfaces. The company cited an example from United Airlines’ mobile app where the AI can respond to a query such as, "Can I sit with my dog in the exit row," illustrating the shift toward addressing at least medium-complexity issues rather than only low-complexity requests. The CEO noted that customers increasingly seek help for matters that require greater nuance and context, and Netomi is focused on those use cases.
The company did not disclose its valuation following the funding round. According to Justin Wexler, a general partner at investor WndrCo, Netomi has raised in excess of $160 million in capital since its founding. As part of the Series C, media entrepreneur Jeffrey Katzenberg, who is managing partner at WndrCo, has joined Netomi’s board of directors.
Accenture has initiated a partnership with Netomi that includes training hundreds of Accenture employees to use the startup’s technology to assist clients in deploying improved AI service agents. Adobe Ventures also participated in the Series C; Wexler said Adobe is collaborating with Netomi to integrate AI capabilities into websites that operate on Adobe’s platform.
Netomi employs approximately 170 people. Management plans to allocate the new capital toward expanding customer deployments and accelerating research and development. The company intends to advance AI agents that not only respond to inbound inquiries but also preemptively identify and resolve customer problems and take proactive actions where appropriate.
Summary
Netomi raised $110 million in a Series C round led by Accenture Ventures to scale AI-powered customer service agents, deepen partnerships with Accenture and Adobe, and invest in deployments and R&D. The company leverages models from OpenAI, Anthropic and Google and serves clients including United Airlines, Delta Air Lines, Paramount and DraftKings.
Key points
- Netomi secured $110 million in Series C funding led by Accenture Ventures and has raised more than $160 million to date, according to investor WndrCo.
- The company uses large language models from OpenAI, Anthropic and Google to handle medium-complexity customer service tasks across clients in travel, entertainment and gaming sectors.
- Strategic partnerships with Accenture and Adobe aim to accelerate enterprise deployments by training consultants and integrating AI into customer-facing websites.
Risks and uncertainties
- Valuation was not disclosed after the round, leaving uncertainty about market pricing and investor return expectations.
- Execution risk exists as the company scales deployments and trains partner employees to implement the technology across client operations.
- Adoption of AI agents for medium-complexity tasks depends on performance of underlying language models and successful integration into customer service workflows.