Bank of Singapore, the private banking division of Oversea-Chinese Banking Corp, has begun introducing an agentic artificial intelligence platform designed to shorten the time required to open new wealth client accounts. The system, titled HELIOS, is intended to reduce account opening from more than 30 business days to around 15 business days.
HELIOS supports relationship managers by aggregating essential client information for due diligence and producing credit risk profiles for prospective clients. The platform is described as streamlining the information-gathering and assessment steps that relationship managers typically undertake when onboarding high-net-worth and ultra-high-net-worth individuals.
Adoption to date has been measured. Over the past five months roughly 25 percent of Bank of Singapore’s relationship managers - more than 100 staff - across its Singapore, Hong Kong and Dubai offices have started using HELIOS. According to Bank of Singapore’s CEO, Jason Moo, about 50 clients have been fully onboarded through the platform so far.
Bank executives outlined an implementation timetable. The roll-out across Bank of Singapore is expected to be completed by the third quarter of this year. The bank also intends to expand HELIOS to OCBC’s Premier Private Client customer segment by the end of the year.
"This platform is really to grow and really enhance and boost client onboarding, and in turn, therefore create business growth," said Loretta Yuen, OCBC’s head of group legal and compliance.
The deployment at Bank of Singapore occurs amid a wider push among banks to integrate AI into customer-facing services. The article notes that OCBC’s larger peer, DBS, recently announced enhancements to generative AI and agentic AI abilities for its AI-enabled virtual assistants, which the bank says will reach more than 10 million users across Singapore, Hong Kong and Taiwan.
The HELIOS introduction at Bank of Singapore is positioned as a change to operational workflow for wealth management relationship teams and as a step toward faster client onboarding. The rollout remains in progress, with usage and full client onboarding numbers still developing as the bank completes implementation and extends the platform to additional customer segments.