Press Releases August 10, 2026 04:05 PM

TTEC Announces Second Quarter 2026 Financial Results

TTEC Reports Mixed Q2 2026 Results, Explores Strategic Alternatives for Digital Segment

By Avery Klein
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TTEC

TTEC Holdings, Inc. announced its Q2 2026 financial results, highlighting underperformance in the Engage segment with lower revenue and profit margins compared to prior year, while the Digital segment remains on track with revenue and profitability targets. Management is exploring strategic alternatives for the TTEC Digital segment to maximize shareholder value. The company updated its full-year outlook, maintaining confidence in its digital segment, but revised guidance for Engage due to underperformance and delayed new business closings.

TTEC Announces Second Quarter 2026 Financial Results
TTEC
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Key Points

  • Q2 2026 revenue was $455.5M, down 11.3% year-over-year, impacted mainly by a 12.1% decrease in the Engage segment revenue and an 8.5% decrease in the Digital segment.
  • TTEC's Board has authorized management to evaluate strategic alternatives for its TTEC Digital segment to enhance growth potential, potentially including divestitures or partnerships; PJT Partners serves as financial advisor.
  • The company faces a challenging operating environment with pressures on margins, cash flow decline compared to prior year, and continues to pursue operational efficiencies and AI integration to boost productivity and client engagement.
  • The key impacted sectors include technology (especially AI and digital CX solutions), customer service outsourcing, automotive, healthcare, retail, and travel industries tied to TTEC's client base.

Updates Outlook for Full Year 2026

Reviewing Strategic Alternatives Related to its TTEC Digital Business Segment

AUSTIN, Texas, Aug. 10, 2026 (GLOBE NEWSWIRE) -- TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global technology, consulting and managed services company focused on delivering solutions at the intersection of data, AI and customer experience, announced today financial results for the second quarter ended June 30, 2026.

“Second quarter 2026 was a challenging quarter with performance that fell short of our plan. While we are disappointed in our results, we remain confident in our path forward. Across both TTEC Engage and TTEC Digital, our priorities remain clear: continue to sharpen our go-to-market approach and return to our historic levels of growth and profitability,” commented Ken Tuchman, TTEC chairman and chief executive officer.

Tuchman continued, “In TTEC Engage, we are strengthening sales execution and securing strategic enterprise wins across key verticals, including automotive, healthcare, retail, and travel. At the same time, we are working with clients to optimize or transition low-margin programs, deploying practical front-line AI and automation to boost productivity, and simplifying our overall cost structure through targeted operational efficiencies and best shore delivery models.”

“In TTEC Digital, we are gaining market traction as we successfully expand our CX technology and services to solutions in high demand – data, AI, observability and security. This increasing momentum paired with our disciplined execution and robust pipeline, reinforces our full-year outlook and keeps TTEC Digital on track to hit its revenue and profitability target,” commented Tuchman.

TTEC EXPLORING STRATEGIC ALTERNATIVES FOR TTEC DIGITAL

TTEC announced today that its Board of Directors authorized management to evaluate potential strategic alternatives for its TTEC Digital business to best position it to realize its full growth potential and maximize shareholder value.

While the Board is prepared to consider a range of alternatives, it will prioritize transactions that sustain and enhance the continued commercial collaboration and innovation between TTEC Engage and TTEC Digital.

PJT Partners is serving as an independent financial advisor to TTEC in connection with the review of strategic and capital markets alternatives. The Board has not set a deadline or definitive timeline for the completion of this review, and the Company does not intend to disclose developments unless or until a definitive agreement is executed or the Board determines that further disclosure is appropriate or required. There can be no assurance that this process will result in any particular transaction or outcome. 

SECOND QUARTER 2026 FINANCIAL HIGHLIGHTS

Revenue

  • Second quarter 2026 GAAP revenue was $455.5 million, an 11.3 percent decrease compared to $513.6 million in the prior year.
  • Foreign exchange had a $0.3 million negative impact on revenue in the second quarter of 2026.

Income from Operations

  • Second quarter 2026 GAAP income from operations was $11.0 million, or 2.4 percent of revenue, compared to $18.9 million, or 3.7 percent of revenue in the prior year.
  • Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was $25.7 million, or 5.7 percent of revenue, compared to $36.8 million, or 7.2 percent of revenue in the prior year.
  • Foreign exchange had a $0.8 million positive impact on Non-GAAP income from operations in the second quarter of 2026.

Adjusted EBITDA

  • Second quarter 2026 Non-GAAP Adjusted EBITDA was $39.5 million, or 8.7 percent of revenue, compared to $51.8 million, or 10.1 percent of revenue in the prior year.

Earnings Per Share

  • Second quarter 2026 GAAP fully diluted net loss per share was $0.27 compared to net loss per share of $0.14 in the prior year.
  • Non-GAAP fully diluted earnings per share was $0.03 compared to $0.22 in the prior year.

CASH FLOW AND BALANCE SHEET

  • Cash flow from operations in the second quarter of 2026 was $51.3 million compared to $92.7 million for the second quarter of 2025.
  • Free cash flow in the second quarter of 2026 was $38.7 million compared to $85.5 million for the second quarter of 2025.
  • Capital expenditures in the second quarter of 2026 were $12.6 million compared to $7.2 million for the second quarter of 2025.
  • As of June 30, 2026, TTEC had cash and cash equivalents of $93.8 million and debt of $860.7 million, resulting in a net debt position of $766.9 million. This compares to a net debt position of $803.7 million for the same period in 2025.
  • In the third quarter of 2026, TTEC obtained financial covenant flexibility for the second quarter 2026 and future quarters under its Credit Facility. For further Credit Facility details and terms, refer to the disclosures in TTEC’s second quarter 2026 quarterly report on Form 10-Q. 
  • TTEC is in discussions with its lenders to further amend the Credit Facility to extend its maturity beyond 2027.

SEGMENT REPORTING & COMMENTARY

TTEC reports financial results for TTEC Digital and TTEC Engage business segments. Financial highlights for the two business segments are provided below.

TTEC Digital – Design, build and operate tech-enabled, insight-driven CX solutions

  • Second quarter 2026 GAAP revenue for TTEC Digital was $104.0 million, a decrease of 8.5 percent compared to $113.7 million for the year ago period.
  • Income from operations was $6.7 million or 6.4 percent of revenue compared to $11.4 million or 10.0 percent of revenue in the prior year.
  • Non-GAAP income from operations was $12.2 million, or 11.7 percent of revenue compared to operating income of $18.4 million or 16.1 percent of revenue in the prior year.

TTEC Engage – Technology-enabled customer care, acquisition, and fraud mitigation services

  • Second quarter 2026 GAAP revenue for TTEC Engage was $351.5 million, a 12.1 percent decrease from $399.8 million for the year ago period.
  • Income from operations was $4.3 million or 1.2 percent of revenue compared to $7.5 million or 1.9 percent of revenue in the prior year.
  • Non-GAAP income from operations was $13.5 million, or 3.8 percent of revenue, compared to operating income of $18.4 million, or 4.6 percent of revenue in the prior year.
  • Foreign exchange had a $0.4 million negative impact on revenue and a $0.6 million positive impact on income from operations.

BUSINESS OUTLOOK

“Our second quarter financial results were below expectations in part due to underperformance across a small number of our Engage clients. This combined with a delay in closing new business is resulting in a revised full year 2026 outlook for our Engage segment. Our Digital segment is performing in line with expectations, and we are pleased with the progress to date. As a result, we remain confident in executing against our original 2026 full year Digital guidance. It is also a reason why our Board of Directors felt the time was right to explore strategic alternatives for our Digital business,” commented Kenny Wagers, chief financial officer of TTEC.

Wagers continued, “We remain confident in our ongoing objectives to deliver profitable growth, improved cash flow and debt reduction. With end-to-end capabilities spanning the full customer experience ecosystem, TTEC is uniquely positioned to help clients transform how they engage with customers and achieve the outcomes that matter most: increased revenue, improved profitability, and deeper customer loyalty. As we help clients navigate their own CX transformation, we remain focused on strengthening TTEC through operational excellence, talent, and disciplined execution. Our Engage and Digital segments are well positioned to deliver second half profitable growth over the prior year both in relative and absolute terms.”

    TTEC Full Year 2026 Outlook    Full Year 2026
Guidance
 Full Year 2026
Mid-Point
Revenue$1,940M — $1,990M$1,965MNon-GAAP adjusted EBITDA$205M — $225M $215MNon-GAAP adjusted EBITDA margins10.6% — 11.3% 10.9%Non-GAAP operating income$145M — $165M $155MNon-GAAP operating income margins7.5% — 8.3% 7.9%Interest expense, net($70M) — ($72M) ($71M)Non-GAAP adjusted tax rate48% — 50% 49%Diluted share count48.7M — 48.9M 48.8MNon-GAAP earnings per a share$0.79 — $0.99 $0.89        Engage Full Year 2026 Outlook    Full Year 2026
Guidance
 Full Year 2026
Mid-Point
Revenue$1,520M — $1,550M$1,535MNon-GAAP adjusted EBITDA$149M — $161M $155MNon-GAAP adjusted EBITDA margins9.8% — 10.4% 10.1%Non-GAAP operating income$100M — $112M $106MNon-GAAP operating income margins6.6% — 7.2% 6.9%        Digital Full Year 2026 Outlook    Full Year 2026
Guidance
 Full Year 2026
Mid-Point
Revenue$420M — $440M $430MNon-GAAP adjusted EBITDA$56M — $64M $60MNon-GAAP adjusted EBITDA margins13.3% — 14.6% 14.0%Non-GAAP operating income$45M — $53M $49MNon-GAAP operating income margins10.6% — 12.0% 11.3%


The company has not quantitatively reconciled its guidance for Non-GAAP operating income, Non-GAAP operating income margins, Non-GAAP adjusted EBITDA, Non-GAAP adjusted EBITDA margins, Non-GAAP adjusted tax rate, or Non-GAAP earnings per share to their respective most comparable GAAP measures because certain of the reconciling items that impact these metrics, including restructuring and impairment charges, equity-based compensation expense, changes in acquisition contingent consideration, depreciation and amortization expense, and provision for income taxes are dependent on the timing of future events outside of the Company’s control or cannot be reliably predicted. Accordingly, the Company is unable to provide reconciliations to GAAP operating income, operating income margins, EBITDA margins, and diluted earnings per share without unreasonable effort. Please note that the unavailable reconciling items could significantly impact the Company’s 2026 financial results as reported under GAAP.

NON-GAAP FINANCIAL MEASURES

This press release contains a discussion of certain Non-GAAP financial measures that the company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release.

  • GAAP metrics are presented in accordance with Generally Accepted Accounting Principles.
  • Non-GAAP - As reflected in the attached reconciliation table, the definition of Non-GAAP may exclude from operating income, EBITDA, net income and earnings per share restructuring and impairment charges, equity-based compensation expenses, and amortization of purchased intangibles, among other items.

EARNINGS WEBCAST/CONFERENCE CALL

TTEC will host a live webcast and conference call at 8:30 a.m. ET on Tuesday, August 11, 2026. You are invited to join a live webcast of the conference call by visiting the "Investors Relations" section of the TTEC website at www.ttec.com. If you are unable to participate during the live webcast, a replay will be available on the TTEC website.

ABOUT TTEC

TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ:TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI and analytics solutions. The company's TTEC Engage business delivers AI-enabled customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at https://www.ttec.com.

FORWARD-LOOKING STATEMENTS

This Earnings Press Release and related oral statements contains “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, Section 21E of the Securities Exchange Act of 1934, and the Private Securities Litigation Reform Act of 1995. Forward-looking statements include, but are not limited to, statements relating to our operations, expected financial position, results of operation, effective tax rate, cash flow, leverage, liquidity, business strategy, profit improvement actions, competitive position, demand for our services in international operations, acquisition opportunities and impact of acquisitions, capital allocation and dividends, growth opportunities, spending, capital expenditures and investments, competition and market forecasts, industry trends, our human capital resources, and other business, operational and financial matters that are based on our current expectations, assumptions, and projections with respect to the future, and are not a guarantee of performance.

In this Earnings Release when we use words such as “may,” “believe,” “plan,” “will,” “anticipate,” “estimate,” “expect,” “intend,” “project,” “would,” “could,” “target,” or similar expressions, or when we discuss our strategy, plans, goals, initiatives, or objectives, we are making forward-looking statements. Unless otherwise indicated or except where the context otherwise requires, the terms “TTEC,” “the Company,” “we,” “us” and “our” and other similar terms in this report refer to TTEC Holdings, Inc. and its subsidiaries. We caution you not to rely unduly on any forward-looking statements. Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties, and other factors that affect our business and may cause such differences as outlined in Item 1A. Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2025 and any subsequent filings with the U.S. Securities and Exchange Commission (the “SEC”) which are available on TTEC’s website www.ttec.com, and on the SEC's public website at www.sec.gov.

Our forward-looking statements speak only as of the date that this release is issued. We undertake no obligation to update them, except as may be required by applicable law. Although we believe that our forward-looking statements are reasonable, they depend on many factors outside of our control and we can provide no assurance that they will prove to be correct.

Corporate CommsInvestor RelationsMeredith MatthewsRobert [email protected]@ttec.com


         TTEC HOLDINGS, INC. AND SUBSIDIARIESCONSOLIDATED STATEMENTS OF OPERATIONS(In thousands, except per share data)(unaudited)                    Three months ended Six months ended  June 30, June 30,   2026   2025   2026   2025          Revenue $455,495  $513,571  $951,670  $1,047,799          Operating Expenses:        Cost of services
  357,833   399,273   745,699   813,820 Selling, general and administrative
 61,254   70,654   127,793   140,691 Depreciation and amortization
  21,141   22,888   42,446   45,586 Restructuring charges, net
  2,364   1,116   3,814   3,112 Impairment losses
  1,894   764   2,414   1,525 Total operating expenses  444,486   494,695   922,166   1,004,734          Income From Operations  11,009   18,876   29,504   43,065          Other income (expense), net
  (15,411)  (15,312)  (31,286)  (26,940)         Income / (Loss) Before Income Taxes (4,402)  3,564   (1,782)  16,125          Provision for income taxes
  (8,606)  (10,288)  (16,403)  (19,603)         Net Income / (Loss)  (13,008)  (6,724)  (18,185)  (3,478)         Net (loss) / income attributable to noncontrolling interest
 (2,370)  (1,263)  (4,802)  (3,125)         Net Income / (Loss) Attributable to TTEC Stockholders$(15,378) $(7,987) $(22,987) $(6,603)                  Net Income / (Loss) Per Share                 Basic
 $(0.27) $(0.14) $(0.37) $(0.07)         Diluted
 $(0.27) $(0.14) $(0.37) $(0.07)         Net Income / (Loss) Per Share Attributable to TTEC Stockholders               Basic
 $(0.31) $(0.17) $(0.47) $(0.14)         Diluted
 $(0.31) $(0.17) $(0.47) $(0.14)                  Income From Operations Margin  2.4%  3.7%  3.1%  4.1%Net Income / (Loss) Margin  (2.9)%  (1.3)%  (1.9)%  (0.3)%Net Income / (Loss) Attributable to TTEC Stockholders Margin
  (3.4)%  (1.6)%  (2.4)%  (0.6)%Effective Tax Rate  (195.5)%  288.7%  (920.5)%  121.6%                  Weighted Average Shares Outstanding       Basic  48,874   48,064   48,727   47,918 Diluted  48,874   48,064   48,727   47,918          



         TTEC HOLDINGS, INC. AND SUBSIDIARIESSEGMENT INFORMATION(In thousands)(unaudited)                    Three months ended Six months ended  June 30, June 30,   2026  2025  2026  2025         Revenue:        TTEC Digital $104,032 $113,746 $205,897 $221,786TTEC Engage  351,463  399,825  745,773  826,013Total $455,495 $513,571 $951,670 $1,047,799         Income From Operations        TTEC Digital $6,704 $11,409 $8,063 $17,273TTEC Engage  4,305  7,467  21,441  25,792Total $11,009 $18,876 $29,504 $43,065         



     TTEC HOLDINGS, INC. AND SUBSIDIARIESCONSOLIDATED BALANCE SHEETS(In thousands)(unaudited)       June 30, December 31,   2026   2025      ASSETS    Current assets:    Cash and cash equivalents $93,869  $82,901 Accounts receivable, net  396,188   455,829 Prepaids and other current assets  89,068   124,006 Income and other tax receivables  13,041   10,615 Total current assets  592,166   673,351      Property and equipment, net  104,685   111,778 Operating lease assets  69,676   86,064 Goodwill  367,902   368,678 Other intangibles assets, net  117,909   133,688 Income and other tax receivables, long-term  9,171   8,595 Other assets  112,138   116,928      Total assets $1,373,647  $1,499,082      LIABILITIES AND EQUITY    Current liabilities:    Accounts payable $66,517  $72,637 Accrued employee compensation and benefits  114,497   155,400 Deferred revenue  59,564   58,828 Current operating lease liabilities  30,257   34,188 Other current liabilities  46,454   34,899 Total current liabilities  317,289   355,952      Long-term liabilities:    Line of credit  855,000   905,000 Non-current operating lease liabilities  48,117   61,170 Other long-term liabilities  62,411   64,057 Total long-term liabilities  965,528   1,030,227           Equity:    Common stock  492   486 Additional paid in capital  436,776   432,268 Treasury stock  (584,900)  (584,900)Accumulated other comprehensive income (loss)  (111,331)  (106,938)Retained earnings  331,164   354,151 Noncontrolling interest  18,629   17,836 Total equity  90,830   112,903      Total liabilities and equity $1,373,647  $1,499,082      


 TTEC HOLDINGS, INC. AND SUBSIDIARIESCONSOLIDATED STATEMENTS OF CASH FLOWS(In thousands)(unaudited)       Six Months Ended Six Months Ended  June 30, June 30,    2026   2025      Cash flows from operating activities:    Net (loss) income $(18,185) $(3,478)Adjustment to reconcile net (loss) income to net cash provided by operating activities :      Depreciation and amortization  42,446   45,586 Amortization of contract acquisition costs  646   790 Amortization of debt issuance costs  1,473   985 Provision for credit losses  89   598 Loss on disposal of assets  109   597 Impairment losses  2,414   1,525 Loss on dissolution of subsidiary  102   - Deferred income taxes  135   3,033 Excess tax benefit from equity-based awards  1,270   720 Equity-based compensation expense  5,084   7,301 Loss / (gain) on foreign currency derivatives  104   (338)Changes in assets and liabilities, net of acquisitions:    Accounts receivable  57,901   42,509 Prepaids and other assets  31,044   4,708 Operating lease assets  15,226   17,266 Other noncurrent assets  (1,893)  (4,495)Accrued employee comp & benefits  (40,250)  (1,618)Accounts payable and other current liabilities  (1,900)  13,278 Deferred revenue and customer advances  1,018   3,659 Operating lease liabilities  (16,602)  (18,051)Other noncurrent liabilities  (1,355)  (274)Net cash provided by operating activities  78,876   114,301      Cash flows from investing activities:    Proceeds from sale of property, plant and equipment  1,460   176 Purchases of property, plant and equipment  (19,040)  (12,587)Net cash used in investing activities  (17,580)  (12,411)     Cash flows from financing activities:    Net proceeds from / (repayments of) line of credit  (50,000)  (92,500)Proceeds from other debt  3,665   - Payments on other debt  (768)  (1,088)Payments to noncontrolling interest  (3,600)  (4,101)Tax payments related to the issuance of restricted stock units  (570)  (1,038)Payments of debt issuance costs  (158)  (200)Net cash used in financing activities  (51,431)  (98,927)     Effect of exchange rate changes on cash and cash equivalents and restricted cash  1,103   (5,395)     Increase/(decrease) in cash, cash equivalents and restricted cash  10,968   (2,432)Cash, cash equivalents and restricted cash, beginning of period  82,901   84,991 Cash, cash equivalents and restricted cash, end of period $93,869  $82,559      


               TTEC HOLDINGS, INC. AND SUBSIDIARIESRECONCILIATION OF NON-GAAP FINANCIAL INFORMATION(In thousands, except per share data)(unaudited)                 Three months ended    Six months ended     June 30,    June 30,      2026   2025      2026   2025                   Revenue $455,495  $513,571     $951,670  $1,047,799                   Reconciliation of Non-GAAP Income from Operations and EBITDA:                               Net Income from Operations $11,009  $18,876     $29,504  $43,065    Restructuring charges, net  2,364   1,116      3,814   3,112    Impairment losses  1,894   764      2,414   1,525    Property costs not related to operations  -   -      -   (46)   Mexico VAT consulting fees  -   412      12   820    Expenses related to non-binding offer  -   3,830      659   7,019    Expenses related to alternative capital structure  549   -      549   -    Equity-based compensation expenses  2,258   4,051      5,084   7,301    Amortization of purchased intangibles  7,671   7,738      15,364   15,488                   Non-GAAP Income from Operations $25,745  $36,787     $57,400  $78,284                   Non-GAAP Income from Operations Margin  5.7%  7.2%     6.0%  7.5%                  Depreciation and amortization  13,470   15,150      27,082   30,098    Loss on sale of subsidiary  -   -      401   -    Gain on property sale  -   (179)     (135)  (629)   Mexico VAT Recovery  -   (2,719)     (34)  (6,625)   Foreign exchange loss / (gain), net  (916)  3,027      (1,291)  3,777    Other Income (expense), net  1,179   (296)     1,837   3,293                   Adjusted EBITDA $39,478  $51,770     $85,260  $108,198                   Adjusted EBITDA Margin  8.7%  10.1%     9.0%  10.3%                  Reconciliation of Non-GAAP EPS:                             Net Income / (Loss) $(13,008) $(6,724)    $(18,185) $(3,478)   Add: Asset impairment and restructuring charges  4,258   1,880      6,228   4,637    Add: Equity-based compensation expenses  2,258   4,051      5,084   7,301    Add: Amortization of purchased intangibles  7,671   7,738      15,364   15,488    Add: Property costs not related to operations  -   -      -   (46)   Add: Expenses related to non-binding offer  -   3,830      659   7,019    Add: Expenses related to alternative capital structure  549   -      549   -    Add: Gain on property sale  -   (179)     (135)  (629)   Add: Foreign VAT (inclusive of interest)  -   (5,266)     (376)  (13,089)   Add: Loss on sale of subsidiary  -   -      401   -    Add: Foreign exchange loss / (gain), net  (916)  3,027      (1,291)  3,777                   Less: Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above  807   2,198      521   3,200                   Non-GAAP Net Income $1,619  $10,555     $8,819  $24,180                   Diluted shares outstanding  48,874   48,064      48,727   47,918                   Non-GAAP EPS $0.03  $0.22     $0.18  $0.50                   Reconciliation of Free Cash Flow:                             Cash Flow From Operating Activities:              Net (loss) / income $(13,008) $(6,724)    $(18,185) $(3,478)   Adjustments to reconcile net income to net cash provided by operating activities:                Depreciation and amortization  21,141   22,888      42,446   45,586    Other  43,208   76,545      54,615   72,193    Net cash provided by operating activities  51,341   92,709      78,876   114,301                   Less - Total Cash Capital Expenditures  12,640   7,181      19,040   12,587                   Free Cash Flow $38,701  $85,528     $59,836  $101,714                                                 Reconciliation of Non-GAAP Income from Operations and Adjusted EBITDA by Segment :
  TTEC Engage TTEC Digital TTEC Engage TTEC Digital  Q2 26 Q2 25 Q2 26Q2 25 YTD 26 YTD 25 YTD 26YTD 25               Income from Operations $4,304  $7,467  $6,705 $11,409  $21,440  $25,792  $8,064 $17,273 Restructuring charges, net  1,137   887   1,228  229   2,172   2,179   1,643  932 Impairment losses  1,893   567   -  197   2,413   1,287   -  239 Mexico VAT Consulting Fees  -   412   -  -   12   820   -  - Property costs not related to operations  -   -   -  -   -   (46)  -  - Expenses related to non-binding offer  -   2,592   -  1,238   357   5,225   302  1,794 Expenses related to alternative capital structure  409   -   140  -   409   -   140  - Equity-based compensation expenses  1,762   2,417   496  1,634   3,605   4,440   1,479  2,861 Amortization of purchased intangibles  4,022   4,082   3,649  3,656   8,065   8,149   7,299  7,339                Non-GAAP Income from Operations $13,527  $18,424  $12,218 $18,363  $38,473  $47,846  $18,927 $30,438                Depreciation and amortization  10,721   12,342   2,749  2,808   21,658   24,481   5,424  5,617 Mexico VAT Recovery  -   (2,719)  -  -   (34)  (6,625)  -  - Loss on sale of subsidiary  -   -   -  -   -   -   401  - Gain on Property Sale  -   (179)  -  -   (135)  (629)  -  - Foreign exchange loss / (gain), net  (912)  2,821   (4) 206   (1,284)  3,572   (7) 205 Other Income (expense), net  1,176   (89)  3  (207)  1,830   3,498   7  (205)               Adjusted EBITDA $24,512  $30,600  $14,966 $21,170  $60,508  $72,143  $24,752 $36,055                                       




Risks

  • Uncertainty whether strategic alternatives for the Digital segment will lead to any transaction or value enhancement, which may cause investor uncertainty and impact share price.
  • Operating challenges and underperformance in the Engage segment could continue, delaying growth and profitability recovery, especially due to client program transitions and sales execution risks.
  • High leverage and debt position ($860.7 million in debt) coupled with cash flow reduction could pressure financial flexibility and covenant compliance, with ongoing lender discussions to extend credit facility maturity beyond 2027.

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