StubHub Holdings Inc. has agreed to a $10 million payment to settle an enforcement action brought by the US Federal Trade Commission, the company said on Thursday.
The FTC's complaint, accompanied by a proposed settlement filed in New York federal court, asserts that StubHub failed to present consumers with the full ticket price up front. Instead, the agency alleges, mandatory fees and other charges were not displayed until buyers reached the final checkout screen.
The FTC has enforced rules since 2025 that require ticketing platforms to show the all-in price, inclusive of fees, to consumers before they begin the purchase process. The agency's filing in court contends that the ticketing company did not comply with that requirement in its presentation of ticket costs.
Under the terms reported, StubHub agreed to pay $10 million. Those funds will be earmarked to refund customers who were allegedly deceived about the total price of tickets, according to reports from Bloomberg News. The proposed settlement and complaint were submitted to the New York federal court as part of the FTC's enforcement action.
The settlement resolves the specific allegations set out in the FTC's filing. The court documents lodged with the complaint describe the agency's position that consumers were not shown mandatory fees until the point of final purchase, in contrast with the FTC's requirement for an up-front, all-in price.
The FTC's rules dating to 2025 are central to the agency's position in the complaint and underpin the proposed settlement. The $10 million payment is designated to address consumer refunds tied to the pricing disclosures that the agency alleges were withheld until checkout.
Details in the filing outline the claim and the remedy being proposed to the court, but the settlement documents and the complaint themselves remain the primary record of the agency's allegations and the company's agreement to the payment.