Robert Half Q1 2026 Earnings Call - Protiviti Restructuring and Talent Solutions Recovery

Operator: Hello, and welcome to the Robert Half first quarter 2026 conference call. Today’s conference call is being recorded. If you’d like to ask a question during the Q&A portion of the call, please press star and the number one on your telephone keypad. Our hosts for today’s call are Mr. Keith Waddell, President and Chief Executive Officer of Robert Half, and Mr. Michael Buckley, Chief Financial Officer. Mr. Waddell, you may begin.

Keith Waddell, President and Chief Executive Officer, Robert Half: Hello, everyone. We appreciate your time today. Before we get started, I’d like to remind you that the comments made on today’s call contain forward-looking statements, including predictions and estimates about our future performance. These statements represent our current judgment of what the future holds. However, they are subject to the risks and uncertainties that could cause actual results to differ materially from the forward-looking statements. These risks and uncertainties are described in today’s press release and our most recent 10-K and 10-Q filed with the SEC. We assume no obligation to update the statements made on today’s call. During this presentation, we may refer to certain non-GAAP financial measures as adjusted. Adjusted revenue growth excludes the impact of billing day variations and foreign currency exchange rates.

Adjusted gross margin, SG&A, and operating income reflect the combining of investment gains and losses related to employee deferred compensation plans with corresponding changes in those obligations. These items have no impact on reported net income. Reconciliations and additional information are included in the supplemental schedules to our earnings release. For your convenience, our prepared remarks for today’s call are available in the investor center of our website, roberthalf.com. For the first quarter of 2026, global enterprise revenues were $1.3 billion, down 4% from last year’s first quarter on a reported basis and down 6% on an adjusted basis. We’re very pleased that Talent Solutions delivered a second consecutive quarter of positive sequential growth on a same-day constant currency basis, with revenue trends strengthening as the quarter progressed and into early April.

Overall, we believe market conditions are becoming increasingly conducive to our business, and our unique combination of award-winning high-tech capabilities and high-touch expertise positions us well to deliver meaningful value for clients in navigating a dynamic business environment. Net income per share in the first quarter was $0.14, compared to $0.17 in the first quarter a year ago. As Michael will discuss, first-quarter EPS was impacted by a seasonally elevated tax rate tied to stock-based compensation, which we expect to normalize as the year progresses. We remain very well-positioned to capitalize on emerging opportunities and support our clients’ talent and consulting needs through the strength of our industry-leading brand, people, technology, and unique business model that includes both professional staffing and business consulting services. Cash flow used in operations during the first quarter was $112 million.

Cash outflows are seasonally elevated each year in the first quarter due to the annual payment cycle for bonuses and SaaS subscription renewals, among others. In March, we distributed a $0.59 per share cash dividend to our shareholders of record for total cash outlay of $62 million. Return on invested capital for the company was 4% in the first quarter. Now I’ll turn the call back over to our CFO, Mike Buckley.

Michael Buckley, Chief Financial Officer, Robert Half: Thank you, Keith, and hello, everyone. As Keith noted, global revenues were $1.3 billion in the first quarter. On an adjusted basis, first quarter Talent Solutions revenues were down 7% year-over-year. U.S. Talent Solutions revenues were $626 million, down 7% from the prior year’s first quarter. Non-U.S. Talent Solutions revenues were $208 million, down 3% year-over-year. We conduct Talent Solutions operations throughout offices in the United States and 18 other countries. In the first quarter of 2026, there were 61.9 billing days, the same as the first quarter one year ago. The second quarter of 2026 has 63.1 billing days, compared to 63.2 billing days in the second quarter of last year. Currency exchange rate movements during the first quarter had the effect of increasing reported year-over-year total revenues by $24 million, $16 million for Talent Solutions and $18 million for Protiviti.

Contract Talent Solutions bill rates for the first quarter increased 2.6% compared to one year ago, adjusted for changes in the mix of revenues by functional specialization, currency, and country. This rate for the fourth quarter was 3.2%. Now let’s take a closer look at the results for Protiviti. Global revenues in the first quarter were $466 million, $362 million of that is from the United States, and $104 million is from outside of the United States. On an adjusted basis, global first quarter Protiviti revenues were down 4% versus the year ago period. U.S. Protiviti revenues were down 6%, while non-U.S. Protiviti revenues were up 8% compared to one year ago. Protiviti and its independently owned member firms serve clients through locations in the United States and 27 other countries. Turning now to gross margin.

In Contract Talent Solutions, gross margin was 38.9% of applicable revenues in both the current quarter and the first quarter one year ago. Conversion of contract-to-hire revenues were 3.1% of contract revenues in the current quarter, compared to 3.2% in the first quarter of 2025. Our permanent placement revenues were 13.1% of consolidated Talent Solutions revenues in the current quarter, compared to 12.8% in the first quarter of 2025. When combined with Contract Talent Solutions gross margin, overall gross margin for Talent Solutions was 46.8% of applicable revenues in the current quarter, compared to 46.7% in the first quarter of 2025. For Protiviti, gross margin was 19.2% of Protiviti revenues in the first quarter and 18.9% in the first quarter one year ago. Adjusted gross margin for Protiviti was 18.8% for the quarter just ended, compared to 18.1% last year.

Enterprise selling, general, and administrative costs were 34.1% of global revenues in the first quarter, compared to 34.0% in the same quarter one year ago. Adjusted enterprise SG&A costs were 34.6% for the quarter just ended, compared to 35.2% one year ago. Talent Solutions SG&A costs were 44.2% of Talent Solutions revenues in the first quarter versus 43.7% in the first quarter of 2025. Adjusted Talent Solutions SG&A costs were 45% for the quarter just ended compared to 45.5% last year. First quarter SG&A costs for Protiviti were 15.9% of Protiviti revenues compared to 16.3% for the same quarter one year ago. Operating income for the first quarter was $37 million. Adjusted operating income was $29 million in the quarter, or 2.2% of revenues. First quarter adjusted operating income from Talent Solutions was $16 million or 1.8% of revenues.

Adjusted operating income for Protiviti in the first quarter was $13 million or 2.9% of revenues. Our first quarter 2026 income statement includes an $8 million loss from investments held in employee deferred compensation trusts. This is completely offset by an equal amount of lower employee deferred compensation costs, which are reflected in SG&A expense and direct costs. As such, it has no effect on our reported net income. Our first quarter tax rate was 56% compared to 22% one year ago. This elevated tax rate is primarily the result of a tax charge related to our employee stock-based compensation grants, the majority of which vested in the first quarter, and the magnified impact of nondeductible tax items when measured against seasonally low Q1 pretax income. At the end of the first quarter, accounts receivable were $776 million, and applied days sales outstanding, or DSO, was 53.8 days.

Before we move to second quarter guidance, let’s review some of the monthly revenue trends we saw in the first quarter and so far in April, all adjusted for currency and billing days. Contract Talent Solutions exited the first quarter with March revenues down 5% versus the prior year compared to a 7% decrease for the full quarter. Revenues for the first two weeks of April were down 1% compared to the same period last year. Permanent Placement revenues in March were down 6% versus March 2025. This compares to a 5% decrease for the full quarter. For the first three weeks of April, Permanent Placement revenues were down 7% compared to the same period in 2025. We provide this information so you have insight into some of the trends we saw during the first quarter and into April. As you know, these are very brief time periods.

We caution against reading too much into them. With that in mind, we offer the following second quarter guidance. Revenue, $1.275 billion-$1.375 billion. Income per share, $0.20-$0.30. Income per share, excluding the $0.03 one-time severance charge, which I’ll discuss in a moment, $0.23-$0.33. Midpoint revenues of $1.325 billion are 4% lower than the same period in 2025 on an adjusted basis. Our midpoint revenue guidance for the second quarter reflects continued positive adjusted sequential revenue growth for Talent Solutions. Our Q2 revenue guidance for Protiviti reflects ongoing shifts in the U.S. financial services regulatory environment, which Keith will address in just a moment. As a result, cost actions are planned that impacted our Q2 midpoint adjusted gross margin guidance by $5 million in expected severance costs, or $0.03 per share.

We expect these actions will be fully completed by the beginning of the third quarter. Major financial assumptions underlying the midpoint of these estimates are as follows. Adjusted revenue growth year over year for Talent Solutions, flat to down 4%. Protiviti, down 4%-8%. Overall, down 1%-5%. Adjusted gross margin percentage, Contract Talent 38%-40%. Protiviti 19%-21%. Overall, 36%-39%. Adjusted SG&A as a percentage of revenue, Talent Solutions 43%-45%. Protiviti 16%-18%. Overall, 34%-36%. Adjusted operating income as a percentage of revenues, Talent Solutions 2%-4%. Protiviti 2%-4%. Overall, 2%-4%. Tax rate 34%-36%. Shares outstanding 100 million-101 million. 2026 capital expenditures in capitalized cloud computing costs $70 million-$90 million, with $15 million-$25 million in the second quarter.

For the third quarter, we offer the following general observations. For Talent Solutions, typical Q3 seasonal trends show relatively flat sequential revenues due to summer holiday effects, especially in Europe. That said, current trends would result in Q3 year-on-year adjusted revenue growth of 1%-3%, marking a return to positive growth for the first time since 2022. For Protiviti, Q3 revenues typically increase sequentially, tied to seasonally higher internal audit work related to clients’ annual internal control certifications. This typically drives higher staff utilization rates and elevated incremental margins, and we expect a similar pattern this year. In addition, Q3 for Protiviti will benefit from the absence of Q2 severance costs and lower Q3 staff costs following the Q2 cost actions previously referenced.

We estimate Q3 Protiviti sequential revenue gains of 0%-3% and, combined with the newer low-cost structure, Q3 adjusted segment margins of 7%-9%, a substantial improvement over Q2 margins and comparable to margins from last year. We estimate that both Talent Solutions and Protiviti will deliver positive year-over-year segment income growth in Q3, driving Q3 consolidated net income and EPS growth of 8%-12% year over year. All estimates we provide on this call are subject to the risks mentioned in today’s press release and in our SEC filings. Now, I’ll turn the call back over to Keith.

Keith Waddell, President and Chief Executive Officer, Robert Half: Thank you, Mike. Our first quarter results for Talent Solutions reflect continued sequential growth on a same-day constant currency basis. We experienced some weather-related disruption in February, but activity levels improved steadily throughout March and into early April. This included increased client engagement and higher numbers of job orders, particularly in areas such as technology modernization, data initiatives, and IT infrastructure. Resource levels at small and midsize businesses, which represent the majority of our client base, remain lean following several years of cost discipline, creating capacity constraints as project activity begins to recover. In addition, broader labor market indicators continue to point to underlying demand for skilled talent. Unemployment remains low, particularly among college-educated workers, and in many of the roles we support, while job openings continue to run above historical averages.

Decision timelines remain extended but are beginning to improve as companies revisit postponed initiatives and consider hiring tied to business-critical priorities. Economic uncertainties related to the conflicts in the Middle East and higher energy costs have not yet significantly impacted client demand. However, concerns remain if these conditions persist. Candidate behavior also reflects a gradually improving market. Professionals with in-demand skills are increasingly selective, with continued preference for flexibility and competitive compensation, reinforcing the value of our ability to deliver highly skilled talent efficiently. With respect to artificial intelligence, we continue to see limited impact on employment levels related to the roles we place in our specialties. This is supported by multiple external studies, and there is very little evidence to date that AI adoption is leading to widespread job displacement.

Instead, AI is reshaping the way work gets done, and increasing the need for skilled professionals with domain expertise and enhanced AI skills who can also apply judgment, validate outputs, and support implementations. In addition, the growing use of generative AI by job seekers has increased application volumes, made it more difficult to verify candidate qualifications, and made resumes more homogeneous and harder to differentiate. This further underscores the value of our services, including our proprietary data on candidate performance and our ability to deliver vetted, proven talent. Protiviti’s segment results were impacted by the Q1 seasonal trends we previously guided with internal audit revenues sequentially lower and higher staff compensation costs due to annual adjustments made as of January 1. Protiviti is also navigating continued shifts in its risk and compliance solutions practice, reflecting ongoing changes in the U.S. financial services regulatory environment.

With a marked decline in new enforcement actions and notable easing in prior enforcement requirements, client demand is increasingly focused on enhancing the efficiency of ongoing compliance programs, which currently involve substantial internal resources and aging infrastructure. This shift is influencing the mix of Protiviti’s work with relatively fewer large-scale remediation engagements and increased demand for efficiency-oriented solutions, including the application of advanced technologies. These engagements are typically shorter in duration and have different resource leverage profiles than traditional remediation work. We are actively aligning our resource levels with these evolving client needs while continuing to invest in capabilities that support long-term growth. As such, we are taking cost actions that will reduce annual costs by $30 million and result in a Q2 one-time charge of $5 million or 3 cents per share. These cost actions are expected to be fully implemented by the beginning of the third quarter.

Protiviti’s pipeline remains strong across all of its other major solutions, which are all expected to grow sequentially in the second quarter. Our strategic engagement of contract professionals via our Talent Solutions operations plays an essential role in Protiviti’s success and further amplifies our unique enterprise-wide competitive advantage. Looking ahead, we believe current market conditions are increasingly conducive to our business. Clients are operating with lean teams. Unemployment remains low, making it harder for our clients to hire on their own, and demand for professionals with specialized skills persists. As confidence continues to improve, even modest increases in hiring activity can drive incremental demand for our services. We remain energized by our time-tested corporate purpose to connect people to meaningful and exciting work and provide clients with the talent and consulting expertise they need to compete and grow.

Our unique combination of award-winning, high-tech capabilities and high-touch expertise position us well to support clients as they navigate an evolving labor market and an increasingly complex business environment. Finally, we’d like to thank our global workforce for their continued dedication. Their efforts have earned Robert Half recent recognition as one of America’s Most Innovative Companies by Fortune and one of the Fortune 100 Best Companies to Work For. Just this week, we were named by Forbes as one of America’s best employers for company culture. Now, Mike and I’d be happy to answer your questions. Please ask just one question and a single follow-up as needed. If there’s more time, we’ll come back to you.

Operator: Thank you. If you would like to signal with questions, please press star one on your touch-tone telephone. If you join us today using a speakerphone, please make sure your mute function is turned off to allow your signal to reach our equipment. If you would like to withdraw your question, please press star two on your touch-tone telephone. Again, that is star one if you would like to signal with questions. The first question will come from Trevor Romeo with William Blair.

Brennan Kennedy, Analyst, Barclays1: Hi. Good afternoon. Thank you very much for taking the questions. I wanted to start with the Q3 commentary you had in the prepared remarks. Really appreciate your thoughts there, first of all. When you talk about returning to, I guess, 1%-3% revenue growth for Talent Solutions, are you just essentially taking the recent kind of weekly revenues and holding them constant, or is there any further improvement there? And then for Protiviti, the sequential growth you’d embed there, does that contemplate any recovery in the risk and compliance area?

Keith Waddell, President and Chief Executive Officer, Robert Half: Okay. For Talent Solutions, our current run rate is stronger than our Q2 guidance, which would fall over into Q3. I would say we’re somewhat conservative for Q2, and its carryover into Q3. Hopefully, there’s some upside there. At risk and compliance, we’ve taken a hard look at kind of the portfolio of projects that we have. We have not assumed any short-term snapback, if you will, in the risk and compliance practice, but we believe it to be reasonable.

Brennan Kennedy, Analyst, Barclays1: Okay. Appreciate that. Maybe as far as Protiviti’s other solution areas outside risk and compliance, maybe you could talk about the underlying demand trends there and specifically on the tech consulting. I know you mentioned efficiency-oriented solutions, so maybe just a more specific sense of how the revenue trends for the tech consulting business are trending and what you kind of see in the next several quarters going forward.

Keith Waddell, President and Chief Executive Officer, Robert Half: Yes. I think I’ll start by kind of updating on the mix of solution areas within Protiviti, and tech consulting is now the largest. It’s about 1/3 of their revenues. Internal audit would be next at 25%. Risk and compliance would be 20%, and business process improvement and a couple of other small make up the other 20%. Tech consulting is the largest, and we would argue has the brightest prospects as we speak. That crosses tech modernization, data, cyber, and the same themes would carry over into talent solutions. But we’re very upbeat about Protiviti’s tech consulting solutions area. Internal audit is solid. It’s not as impacted by financial services as is risk and compliance. In risk and compliance, 75% or more of that relates to financial services.

In internal audit, it’s well less than half, and so internal audit has the most longer-term, contract-related revenue sources, so it’s the most stable and the least impacted. Not that it’s totally unimpacted by the regulatory rollback that we’re talking about. We feel really good about technology. We feel good about internal audit and then business process improvement, particularly as we move more and more into getting ready for AI with our clients. Process improvement is a big part of that. On the risk and compliance side itself, remember, this is a U.S. phenomenon. Outside the U.S., regulatory enforcement action work is still quite strong, and we have some very good engagements there outside the U.S. We would also say there’s areas like fintech, insurance, and other adjacent, but still within financial services, opportunities that we’re pursuing.

Further, as we alluded to specifically, to the extent that banks aren’t spending as much time internally on regulatory compliance per se and dealing with enforcement actions. They’ve got more time to focus on efficiencies and with their aging infrastructure. There’s a lot of low-hanging fruit there. We’ve already shown many of our banking clients that, frankly, the co-sourcing work they do with us, we’re more efficient than their internal people are. There’s learning we’ve experienced. There’s automation we’ve already taken advantage of that we convey to our clients as well. We think while there’s this lull in enforcement action work, there’s a big opportunity with helping our clients become more efficient with the very large resources they’re already dedicating to compliance themselves.

Brennan Kennedy, Analyst, Barclays1: Thank you very much, Keith.

Operator: The next question comes from Mark Marcon with Baird.

Mark Marcon, Analyst, Baird: Good afternoon, and thanks for taking a question and a follow-up. In terms of the first question, when I and a number of my peers ended up attending the Staffing Industry Analysts conference down in Austin, Texas, there was some discussion from a number of different staffing players that are private, that were basically saying they are certainly seeing a pickup in terms of demand trends. Part of that seemed to be due to the fact that in some cases, companies are basically holding off in terms of permanent employment, but the work still needs to be done, and so they’re turning more towards to temps if they have some freezes in place. I’m just wondering to what extent you’re obviously seeing some improvement with regards to the Talent Solutions.

I’m wondering to what extent do you think that might also be the case for some of your smaller clients, if that applies or not? Or what are you seeing in terms of the primary driver in terms of the improving sequential trends with regards to Talent Solutions? I want to start there.

Keith Waddell, President and Chief Executive Officer, Robert Half: Well, I would say for our SMB clients, our perm operations are just as strong, if not stronger, than our contract operations are. We’re certainly not seeing disproportionate weakness in perm while contract gains. Instead, we would point out once again that if you look over the last four years. Companies with fewer than 500 employees have hired 2.5-3 times fewer people than those at bigger companies. They’re leaner, and there’s a backlog of projects to be done. As they get more confident about the future, they’re more willing to invest. I would argue it’s that more than a pause on full-time that’s fueling demand for contract. As we go up to larger companies, I think there is some kind of evaluation by larger companies as to what this whole AI wave is going to mean to their full-time employee count.

While they’re making that evaluation, to the extent they have needs, they use more contractors in that case. As to our bread-and-butter core SMB clients, it’s more about pent-up demand and really lean resources. There are only so much you can stretch your existing employees, and our SMB clients are pretty much at that point.

Mark Marcon, Analyst, Baird: Great. Stepping over to Protiviti. You’re taking a $5 million cost action here in this quarter, and that’s going to yield $30 million in terms of savings. The cost action, that falls all in the gross margin line, which basically would imply that it’s basically bench talent that is being pruned. I’m wondering, is that all in the risk and compliance area, or how was that set up? To what extent is it broader than just risk and compliance?

Keith Waddell, President and Chief Executive Officer, Robert Half: It’s primarily by leaps and bounds, directly related to the regulatory enforcement action work that I just described. It’s Q2 cost actions relative to people in that particular area.

Mark Marcon, Analyst, Baird: Okay. Can I just sneak one more in, just with regards to the other areas, particularly on the technology side. There’s another player that is basically saying they were seeing some delays with regards to projects and things being pushed back. Are you seeing any of that?

Keith Waddell, President and Chief Executive Officer, Robert Half: It’s kind of hard not to be aware of that other company. Just a couple of comments as well as about delays. I’d say, first of all, remember, we’re 70% SMB, 30% midcap. They’re mostly large cap. They have a large exposure to federal government. We have a less than 1% exposure to federal government. They’ve grown significantly by acquisition. All our growth is organic. We have no debt. We have a strong balance sheet. Tech is our strongest practice group. Not only has there not been delays in the areas of tech modernization, data, cyber that I talked about earlier, the pipeline’s strong. The project size itself is smaller, but there are more of them. Frankly, our midcap is even stronger than our SMB in tech and Protiviti too, which then leans towards large cap. It’s also Protiviti’s largest and strongest solution area.

The answer is an emphatic no. We’re not seeing delays. As you look at the progression and the improvement we saw over the course of the first quarter, which has continued into the second, tech is a big part of that. It’s the largest part of that.

Mark Marcon, Analyst, Baird: Perfect. Thank you.

Operator: The next question comes from Andrew Steinerman with J.P. Morgan.

Andrew Steinerman, Analyst, J.P. Morgan: Hi, Keith. Now that Robert Half is closer to targeted year-over-year growth in the third quarter, my question is, what do you think about the shape of the recovery for Robert Half, kind of once it begins?

Keith Waddell, President and Chief Executive Officer, Robert Half: Well, we’re optimistic about the shape of the recovery for the reasons we’ve talked about. There is pent-up demand. Job openings are way above traditional levels. Unemployment is low. It’s harder for our clients to hire. It’s harder yet again for them to hire themselves because of AI and the homogenization of resumes that we’ve talked about. Given the leanness of our client base, we’re further enthused about the shape of recovery. It seems like we’ve had a false start or two the last two years. Last year, it was tariffs. This year so far, the conflict in Iran doesn’t seem to have an impact. Andrew, we’re feeling pretty good about where we are. We just had our annual top awards conference in Las Vegas for our people. There were 600 or 700 of them, so we got to interact directly firsthand.

I’ve got to tell you, the excitement and enthusiasm level was palpable. Meaningfully better than it was 12 months ago, and that felt great. It shows up in our numbers. We talked to you about earlier what we’ve done post-quarter in contract, which is dramatically better even than how we ended the quarter in March. As I said, the run rate we’ve got so far this quarter is greater than our guidance we’ve given, and probably by a greater extent than we’ve had in a long time. We feel good. We feel good.

Andrew Steinerman, Analyst, J.P. Morgan: Yeah.

Keith Waddell, President and Chief Executive Officer, Robert Half: Then as it relates to Protiviti, they’ve got this headwind from less scrutiny by the financial services regulators, but they’ve taken quick and effective cost actions. Interestingly, if you would pro forma our Q2 guidance, and you would not only give effect to the severance, but you would also apply the cost savings as if they were in place then. Our Q2 guidance midpoint would be $0.33. You’d add $0.03 for severance, and you’d add $0.05 for cost savings to get a total of $0.08. Our Q3 guidance rather than being what it was or what it is, it’d be $0.33. That’s pretty respectable and pretty close to what the expectations were, absent the headwind on the regulatory front for Protiviti.

Andrew Steinerman, Analyst, J.P. Morgan: Sounds good. Thanks, Keith.

Operator: The next question will come from Jeffrey Silber with BMO Capital Markets.

Jeffrey Silber, Analyst, BMO Capital Markets: Thank you so much. You talked about some of the actions you’re taking in Protiviti. I’m just curious from an internal headcount perspective, in Talent Solutions, are you starting to add hires or do you still have excess capacity where you don’t necessarily need that to get to your goals?

Keith Waddell, President and Chief Executive Officer, Robert Half: We still have our 15%-30% of capacity in Talent Solutions. We’re holding the line as we speak. We do anticipate some leverage as things get better. I think the guidance we’ve given you here for quarters 2 and 3 assume about 1% of revenue of SG&A leverage as we move forward into those better circumstances. Holding the line as we speak on Talent Solutions. I can assure you at least half of those people I was just with in Las Vegas talk to me about GWizZ. Things are getting better, we need more headcount.

Jeffrey Silber, Analyst, BMO Capital Markets: All right. That’s great to hear. Can I also ask a question about U.S. versus non-U.S. trends, both in Talent Solutions and Protiviti? You gave us the numbers, but if we can get a little bit more color there, that’ll be great.

Keith Waddell, President and Chief Executive Officer, Robert Half: I’d say on Talent Solutions, the biggest difference for the first quarter, we had more strength in Permanent Placement. In the international zone, Permanent Placement is a larger portion of the total in the international zone than it is in the U.S., and we had strength across several countries. It wasn’t isolated. That drove the outperformance in Talent Solutions non-U.S. In Protiviti, the difference in the regulatory environment is significant, and we still have some meaningful regulatory enforcement actions we’re working on outside the U.S., and the environment’s very different in the U.S., as we talked about.

Jeffrey Silber, Analyst, BMO Capital Markets: All right. Thanks so much for the color.

Operator: The next question will come from Manav Patnaik with Barclays.

Brennan Kennedy, Analyst, Barclays: Hi, this is Brennan Kennedy on for Manav. Thank you for taking my questions. If I may please, I just have a follow-up on what was discussed on the 3Q guide in response to Trevor and Andrew’s question. Is it as simple as you have that run rate, which is dramatically better, exiting the quarter and contract? You have the cost efficiency actions in Protiviti. Is it as simple as run rate element of conservatism comp and cost actions, or are there responses to what needs to happen from a trend standpoint and sensitivities?

Keith Waddell, President and Chief Executive Officer, Robert Half: No, it’s just as simple as you described. It’s existing run rate, or even less conservative or more conservative, if you will, than existing run rate. Plus cost actions get you year-on-year revenue growth, year-on-year income growth. It’s just simple math. There’s no complicated math.

Brennan Kennedy, Analyst, Barclays: Okay. Fair enough. Nothing to be mindful of from a seasonality drivers and trends for each of the respective-

Keith Waddell, President and Chief Executive Officer, Robert Half: I’m sorry, I didn’t hear that last part.

Brennan Kennedy, Analyst, Barclays: Nothing to be particularly mindful of with regards to drivers and trends and/or sensitivities to those for each of the respective businesses.

Keith Waddell, President and Chief Executive Officer, Robert Half: No. We called out the typical drivers of the Q3 trends. A little softer in perm because of summer, particularly Europe. Protiviti benefits. Companies work on their internal controls, certifications in a big way in Q3, getting ahead of year-end, and Protiviti gets a lift from that. That lift is principally with their full-time staff, so they get a better utilization, better chargeability, which drives higher incremental margins. As we said, our expectation would be Protiviti’s segment margins get back into the 7%-9% range, which is consistent with a year ago, notwithstanding these FSI headwinds.

Brennan Kennedy, Analyst, Barclays: Got it. Thank you. If I may please follow up on Contract Solutions. I think it exited March down roughly 5% year-over-year versus down 7% for the full quarter, and in April trending close to flat. What drove that improvement? Was it volume starts, bill rates mix? How confident are you in that persisting through 2Q?

Keith Waddell, President and Chief Executive Officer, Robert Half: Well, it was broad-based. It was led by technology. We’re excited about that trend line. We think it’s sustainable. Our guidance is more conservative than that start, but we feel the best we’ve felt in a long time, including better than we felt 90 days ago.

Brennan Kennedy, Analyst, Barclays: Got it. Thank you. Appreciate it.

Operator: The next question will come from George Tong with Goldman Sachs.

George Tong, Analyst, Goldman Sachs: Hi. Thanks. Good afternoon. It appears the permanent placement revenues exiting the quarter and heading into March or April worsened a bit from 1Q, which is different than Contract Talent Solutions doing better exiting the quarter and into April. Could you dive deeper into what’s causing that dichotomy in performance, that separation, perm weakening and temps doing better?

Keith Waddell, President and Chief Executive Officer, Robert Half: Well, George, perm is more volatile on a weekly or monthly basis than is contract. Short term perm trends are not near as predictive of how we’ll end up for a given quarter. Frankly, if anything, as we looked at our own internal guidance, perm for the quarter actually exceeded our internal expectations more so than contract did. We read very little into kind of one month or post-quarter. If you’ll look back and you’ll do a study with hindsight, looking at how we started a quarter versus how we reported the entire quarter, you’ll see that they’re not very predictive. Quite frankly, we still feel good about perm, equally good about perm, as we do about contract. Ironically, versus our own internal expectations, perm actually outperformed.

George Tong, Analyst, Goldman Sachs: Got it. You talked about expecting positive growth across the business in 3Q year-over-year. Does that apply to the individual lines within Talent Solutions, so finance and accounting, admin, customer support, technology, all of those you expect to inflect positively in 3Q as well?

Keith Waddell, President and Chief Executive Officer, Robert Half: Yeah, I don’t have that in front of me. It would certainly be true for tech. That’s close, if not already there. It’s likely true for finance and accounting. Administrative customer service, maybe not. We’ve walked away from some lower margin business in ACS, as we call it. We’ve further reallocated some headcount away from that practice group, that area, to the others. It might be for internal reasons, that would not be the case for ACS. Again, overall, which is what I argue is the most important, we do expect not only sequential but year-on-year contract revenue growth for Q3. Frankly, we feel even better about that based on what we’ve seen so far up through this morning, which is when we got last week’s results. We feel great about the prospect that we’re going to have year-on-year revenue growth again.

As I talked about earlier, not only year-on-year top line growth, but even more year-on-year bottom line growth.

George Tong, Analyst, Goldman Sachs: Very helpful. Thank you.

Operator: The next question will come from Kartik Mehta with Northcoast Research.

Kartik Mehta, Analyst, Northcoast Research: Hey, good afternoon, Keith. It seems as though decision timelines still remain a little bit extended, and I’m wondering if you could look at them in terms of what they were when they were normal, how stretched they are. Maybe normal has been a long time ago, but just your perspective on where they are today versus where they were when things were much better.

Keith Waddell, President and Chief Executive Officer, Robert Half: I’m not sure we’ve quantified precisely by what extent they’re longer. It’s not a few percentage points. I’d venture to say 20%-30% longer, but that’s an educated guess based on any data that I’m looking at.

Kartik Mehta, Analyst, Northcoast Research: Keith, just obviously SMB clients are lagging a little bit, enterprise clients. I imagine that’s impacting mix compared to when things were obviously a lot better. What kind of impact is that having on margin for you?

Keith Waddell, President and Chief Executive Officer, Robert Half: Well, our mid-cap margins are a little bit lower than SMB margins, but they’re not dramatically lower, and they’re nowhere near what the other publicly held staffing firms that deal principally with large-cap clients have. From a margin perspective, they’re not that different. The mid-caps are a little smaller, but not orders of magnitude smaller. Our mid-cap clients are doing better for us at the top line than our SMBs, and that’s a very typical pattern. SMBs always lag enterprise, and so our view of enterprise is both our 30% of staffing, which are mid-cap, as well as what we’re seeing in Protiviti ex FSI regulatory.

Kartik Mehta, Analyst, Northcoast Research: Thank you very much. I appreciate it.

Operator: The next question comes from Stephanie Moore with Jefferies.

Brennan Kennedy, Analyst, Barclays0: Hi. Good afternoon. Thank you. I wanted to maybe go back to the discussion on AI, and you always give, I think, really good color on just the investments that you’re making. I think this has been a key theme across really the entire sector here. I just wanted to maybe get a little bit more color on two sides of AI questions. First, are you seeing the benefits of the investments that you’ve made, maybe just the higher, any color around increased placement rates? Have you seen faster close time for job openings? And then on the other side of it, I mean, I think there’s a lot of conversation just across all industries about just that AI could ultimately lead to certain job elimination.

Maybe if you could just address maybe any strategic changes around end markets or jobs that you would look to address that might not be so in line with being potentially disintermediated by AI? Thanks.

Keith Waddell, President and Chief Executive Officer, Robert Half: As far as benefits from our investments, our principal investments, as you know, have been in how we match candidates to job orders. Our clients, for 40 years when surveyed, the most important thing to them is the quality of candidates that we deliver that match their needs. Our AI specifically addresses that. It’s award-winning. We continuously look at the inputs, the weightings, the factors we use there, and it continues to improve. Our people have adopted it. We’ve embedded it into the tools they use every day anyway. I would argue that the quality of our matches, which is not only what our clients care most about, but if you ask their candidates what’s the most important thing to them, it’s the quality of the jobs that we offer. That same matching engine does that same matching for the benefit of our candidates.

I would argue, again, our award-winning matching engine, which is AI driven, does a better and better and better job, and it’s core to who we are. It’s core to how we provide value to our clients and our candidates. There’s no question in my mind. The fact that it’s driven based on proprietary data around candidate performance rather than clicks, which is what many of the larger aggregator job board AI native platforms use, I would argue it further distinguishes it because we’re trying to optimize for candidate performance, not for clicks. Similarly, as we’ve talked about before, we’re trying to kind of make our pipeline more intelligent by rank ordering for our people the prospects that they should pursue, so we can quantify the number of calls it takes for them to get a connect with a client.

Further, we can quantify the conversion rates once they do connect, and they’re both meaningfully improved when they use our AI-driven intelligent pipeline, if you will. On this issue of job elimination, I guess with every passing day, I get more and more convinced that this is about augmentation more than it is displacement, that it’s more about taking somebody that already has domain expertise and enhancing their skills with AI. I’ll take a person with that domain expertise as enhanced every day versus a novice that doesn’t have domain expertise using these new tools. Domain expertise is not obsolete, I don’t think it is going to become obsolete. Every technology cycle, every technology wave we’ve seen historically, that’s exactly what’s happened. That’s exactly what we see playing out so far, and I would expect to continue to see play out.

Operator: Your next question will come from Tobey Sommer with Truist.

Brennan Kennedy, Analyst, Barclays2: Good afternoon. This is Tyler Barash on for Toby. Just on the regulatory environment you’re mentioning, it’s a little bit weaker. Is this going to last for the duration of the administration or just curious for your thoughts on this period of weakness?

Keith Waddell, President and Chief Executive Officer, Robert Half: Well, it’s either going to last the duration of this administration or there’s going to be some event, there’s going to be some money laundering event that’s going to trigger a rethink of the current environment. It’s certainly unprecedented, particularly the way the examiners have followed a new administration relative to the past, because typically there’s more inertia at the examiner implementation level relative to policies above it than this time, where they’ve gotten in line. As I said, it’s either a different administration or some event that could happen. History says major money laundering events do happen, and arguably with less scrutiny, they’ll happen more often. The good news is Protiviti’s kind of bitten the bullet and said, "All right, let’s assume this is the new normal. Now let’s adjust our cost structure accordingly." That’s what they’ve done.

They’ve done it quickly, and they’ve done it effectively.

Brennan Kennedy, Analyst, Barclays2: Got it. That makes sense. I think last quarter you’d said you expect Protiviti margins to increase by about 100 basis points year-over-year. Just curious, with these cost actions and the weakness in the regulatory environment, does that guidance still stand or any changes to that?

Keith Waddell, President and Chief Executive Officer, Robert Half: Well, I would say, as we previously remarked, given that the headwinds are more than we expected on the regulatory scrutiny front, just to stay even with last year’s margins, I think is an accomplishment in this market. Might we do better than that? Yes, but I would probably dial that back again, given that the headwinds intensified and the cost actions certainly get us back to near last year margins. Maybe there’s some upside there, but let’s let it be upside.

Brennan Kennedy, Analyst, Barclays2: Thank you.

Operator: The next question is from Kevin McVeigh with UBS.

Kevin McVeigh, Analyst, UBS: Thanks so much. Hey, Keith. I don’t know if you mentioned this in another call, but on the restructuring, it sounds like it’s primarily Protiviti. How much does it benefit Q3?

Keith Waddell, President and Chief Executive Officer, Robert Half: Well, just to be clear, we have a pro forma Q2 as if these actions were taken as of the beginning of Q2, and that adds $0.08 to our Q2 guidance. 3 is the absence of severance, and 5 is the impact of the cost savings. Because those cost savings are expected to be done complete by the beginning of Q3, the Q3 number we’ve given you is pure. There’s no severance, and it has the full impact of cost savings. What that does is it takes your Q2 pro forma EPS to $0.33 which is $0.08 higher than what we just guided. The Q3 directional guidance we gave includes the benefit of the cost savings and doesn’t have any severance.

Kevin McVeigh, Analyst, UBS: Helpful. Thank you.

Keith Waddell, President and Chief Executive Officer, Robert Half: Okay, that was our last question. Thank you very much for joining us.

Operator: Thank you. This concludes today’s teleconference. If you missed any part of the call, it will be archived in the audio format in the Investor Center of Robert Half’s website at roberthalf.com. You can also log in to the conference call replay. Details are contained in the company’s press release issued earlier today.