HealthStream Q3 2025 Earnings Call - Strategic Expansion into Payer Market and Career Networks Drive Growth

Conference Operator: Good morning and welcome to HealthStream’s Third Quarter twenty twenty five Earnings Conference Call. At this time, I would like to inform you that this conference is being recorded and that all participants are in a listen only mode. At the request of the company, we will open the conference up for questions and answers after the presentation. I will now turn the conference over to Molly Condra, Head of Investor Relations and Communications. Please go ahead, Ms.

Condra.

Molly Condra, Head of Investor Relations and Communications, HealthStream: Thank you. Good morning, and thank you for joining us today to discuss our third quarter twenty twenty five results. Also in the conference call with me today is Robert A. Frist, Jr, CEO and Chair of HealthStream and Scotty Roberts, CFO and Senior Vice President of Finance and Accounting. I would also like to remind you that this conference call may contain forward looking statements regarding future events and the future performance of HealthStream that could involve risks and uncertainties that could cause the actual results to differ materially from those projected in the forward looking statements.

Information concerning these risks and other factors that could cause the results to differ materially from those forward looking statements are contained in the company’s filings with the SEC, including Forms 10 ks, 10 Q and our earnings release. Additionally, we may reference measures such as adjusted EBITDA, which is a non GAAP financial measure. A table providing supplemental information on adjusted EBITDA and reconciling to net income attributable to HealthStream is included in the earnings release that we issued yesterday and we may refer to in this call. So with that start, I’ll now turn the call over to CEO, Bobby Frist.

Robert A. Frist, Jr., CEO and Chair, HealthStream: Good morning. Thank you, Molly. Welcome to our third quarter twenty twenty five earnings call. It’s always good to start a quarter off with this. In the third quarter, we achieved record quarterly revenues.

They were up 4.6% from the third quarter of last year. Operating income was also up 16.5%, while net income was up 6.3% and adjusted EBITDA was up 7.9%, all over the same quarter last year. Now with the first three quarters behind us, we updated our financial guidance for the full year 2025 by keeping the same midpoints as indicated in previous guidance while narrowing the range for each of the financial metrics. Later in the call, I’ll provide some exciting developments in each of our learning, credentialing and scheduling enterprise application suites. But stay tuned because I’m also going to describe our career networks, which are an emerging part of our business that we’re really excited about.

First, want to highlight our recent acquisition of Versus twelve, which closed on October 8. Versus twelve is a health care technology company that offers payers and health plans an innovative provider data management suite for onboarding, credentialing, and network management. Right from the start, Versus twelve strengthens and expands HealthStream’s entry into the payer and health plan space, which we entered around fifteen months ago with the launch of Network by HealthStream. Over that time, we have seen strong demand in the payer market for a dynamic provider data management solution, and we’ve also identified the need to expand HealthStream’s payer related expertise to better address this market. Not only does Versus twelve provide us with an excellent software solution and an expanded customer footprint, combined with our network product, we now have over 25 active accounts, and it also brings world class payer market expertise to HealthStream’s leadership team.

We’re excited both by the quality of the Versus 12 solution and the quality of the expanded knowledge of leadership HealthStream has gained through this acquisition. We believe those things together position us well for success in this newly declared about fifteen months ago market. Before we go further on the call, I want to briefly summarize for those that are new to the business, the business for the benefit of those that are hearing it for the first time. First and foremost, HealthStream is a health care technology company dedicated to developing, credentialing and scheduling the healthcare workforce through SaaS based enterprise class solutions, each of which are becoming more valuable because of the interoperability they are achieving through our hStream technology platform. The company holds 20 patents for its innovative products, which have been awarded and we’ve been awarded over 40 Brandon Hall awards.

Historically, we sell our solutions on a subscription basis under contracts that average three to five years in length, which makes our revenues recurring and predictable. In fact, 96% of our revenues are subscription based. Through our new career networks, and we’ve coined that phrase, we have started to open our sales channels directly to health care professionals and nursing students across the continuum of health care training. We are profitable. We have no interest bearing debt.

And we report a strong cash balance of $92,600,000 at the end of the 2025. We are solely focused on health care, and more specifically, we’re focused on the health care workforce and those preparing to enter it. The 12,600,000 health care professionals and nursing students in The United States comprise the core total addressable market and target audience for our SaaS based enterprise class solutions. At this time, I want to turn the call over to Scotty Roberts, our CFO, for a more detailed look at the financial performance, and then we’ll circle back and do some business updates. Scotty, it’s all yours.

Scotty Roberts, CFO and Senior Vice President of Finance and Accounting, HealthStream: All right. Thanks, Bobby, and good morning. Now let’s go over the financial results for the third quarter. Unless otherwise noted, the comparisons will be against the same period of last year. Our revenues were a record high of $76,500,000 which is up 4.6%.

Operating income was $7,600,000 which is up 16.5%. Net income was $6,100,000 up 6.3%. EPS was $0.20 per share, up from $0.19 per share. And adjusted EBITDA was also a new record high coming in at 19,100,000 and was up 7.9%. Revenues increased by $3,400,000 or 4.6% and were $76,500,000 compared to $73,100,000 in last year’s third quarter.

Revenues from subscription products were up $4,000,000 or 5.7%, while professional service revenues were down $600,000 or 18.6%. Our subscription revenue growth was supported by continued strong performance from our core solutions with CredentialStream growing by 23%, Shift Wizard growing by 29% and Competency Suite growing by 18%. While a portion of the strong revenue growth in CredentialStream and Shift Wizard are associated with conversions from our legacy credentialing and scheduling applications, revenues from these legacy applications declined by $1,700,000 compared to last year. Excluding the impact of the legacy products from the core business, the core business grew by 8%. Our remaining performance obligations were $621,000,000 as of the end of the third quarter compared to $549,000,000 for the same period of last year.

We expect approximately 39% of the remaining performance obligations will be converted to revenue over the next twelve months and that 67% will be converted over the next twenty four months. Gross margin was 65.3% compared to 66.5% in the prior year quarter. Gross margin was impacted by an increase in our cloud hosting costs and software licensing costs, primarily for the CredentialStream application and the hStream platform. Operating expenses excluding cost of revenues increased by 0.6%. Product development expenses were flat compared to last year.

Sales and marketing were up 5.6% and were primarily from additions to staffing. Depreciation and amortization was up 7.4% and this was primarily from capitalized software amortization. And general and administrative was down 13.3% and that’s primarily due to the lower rent resulting from the sublease of a portion of our Nashville office space and also lower stock based compensation expense. Our net income improved to $6,100,000 and was up 6.3% over last year. And finally, adjusted EBITDA came in at 19,100,000 which is up 7.9% and adjusted EBITDA margin was 25% compared to 24.2% last year.

Now moving on to the balance sheet, we ended the quarter with cash and investment balances of $92,600,000 compared to $90,600,000 last quarter. And during the third quarter, we deployed $7,500,000 for capital expenditures. We paid $900,000 to shareholders through our dividend program and we repurchased $6,900,000 of our common stock under the share repurchase program that we announced in May. Our day sales outstanding improved to a record low of thirty three days compared to thirty seven days last year. And this improvement resulted from more timely customer payments compared to the prior year.

On a year to date basis, cash flows from operations were $50,100,000 up from $46,500,000 in the prior year, an increase of 7.8%. On a year to date basis, free cash flows were down about $05,000,000 and came in at $24,700,000 compared to $25,200,000 last year. And that reduction is primarily due to a $4,100,000 increase in payments for capital expenditures. Ending the quarter with $92,600,000 of cash and investments, free cash flows and no debt, we are well positioned to deploy capital to improve shareholder value. As a reminder, we maintain a disciplined approach to capital allocation and how we prioritize our use of capital.

Our utmost priority is making organic investments back into the business, which is evident by our annual capital expenditure and R and D plans. The second is pursuing acquisition opportunities, which we have a long track record of executing. The third is returning a portion of profits back to shareholders in the form of cash dividends. And the fourth priority is that our Board may authorize share repurchase programs, which they did earlier this year. In fact, in May, our Board of Directors authorized the $25,000,000 share repurchase program.

And during the third quarter, we repurchased $6,900,000 of our common stock, completing the full $25,000,000 program. In regard to M and A investments, on October 8, we announced the acquisition of Versus twelve LLC, a healthcare technology company, which Bobby described earlier. The consideration paid for Versus twelve consisted of $11,200,000 in cash, which takes into effect customary purchase price adjustments and is also subject to a post closing working capital adjustment. Up to an additional $4,000,000 of cash consideration may be paid over a three year period following closing, which is contingent upon achievement of certain financial targets. In addition, we maintain an active M and A pipeline and continue to evaluate additional opportunities that align with our platform and product strategy.

Now let’s go over our financial outlook, which has been updated as we enter the final quarter of the year. We expect consolidated revenues to range between 299,500,000.0 and $301,500,000 We expect net income to range between $20,300,000 and $21,500,000 We expect adjusted EBITDA to range between 69,500,000.0 and $71,500,000 and we expect capital expenditures to range between 33,000,000 and $34,000,000 This guidance also includes the recent Versus twelve acquisition, but does not include assumptions for any additional acquisitions that we may complete during the remainder of the year. Our revenue estimate includes contributions of approximately $900,000 from the Versus twelve acquisition, offset by $3,000,000 expected decline in our legacy credentialing and scheduling products. And finally, before I wrap up, in respect to our dividend program, yesterday, our Board of Directors declared a quarterly cash dividend of $0.31 per share, which will be paid on November 28 to holders of record as of November 17. Now I’ll stop here and turn the call back over to you, Bobby.

Thanks.

Robert A. Frist, Jr., CEO and Chair, HealthStream: Thank you, Scotty. As we enter this last third here, I’m gonna do things a little differently today. Typically, I follow Scotty’s financial discussion with business updates on learning, credentialing, scheduling application suites. And we’re gonna do that. But before I do that, we want to reclassify and recharacterize some work we’re doing.

We’ve kind of coined this phrase career networks. And so I wanna explain what we mean by that and what’s happening there because it is actually very exciting. So let’s talk about these emerging career networks, kind of what are they. It’s an exciting new space for us. And after this update, I think you’re going to share my excitement about this.

So a quick framework. Our career networks provide value directly to the individuals who provide care. You can contrast that with our enterprise application suites, which provide value to the health care organizations, and then through them to the individuals. So one set of solutions is geared to students and professionals. That’s our career networks.

And the other set of solutions is geared to businesses. That’s our enterprise application suites. To really address the complex issues around today’s health care workforce, we think you have to have both types of solutions. And I’ll do one better. To really change the game, I think you have to connect those two in unique and powerful ways, and we’re doing that through our common platform, which we call hStream.

Those who follow us know that HealthStream has been steadily building robust solutions to support the lifelong development of individual clinicians, and we’re now referring to those as our career networks. Prime examples of this include our My Clinical Exchange Network and our NurseGrid solutions, which empower individuals to build, track, and evolve their professional identity, skills portfolio, and career over time. This network includes over 250,000 clinical students using My Clinical Exchange to prepare for their careers in health care, and more than now 660,000 nurses using NurseGrid to manage and grow their career. My Clinical Exchange streamlines the clinical rotation process for future clinicians, helping them match and schedule rotations required for graduation and licensure. These rotations not only deliver precepted experiential learning across nursing, allied health, and medical disciplines, but they also expose students to diverse care settings and career opportunities within the organizations where they train.

NurseGrid is the number one app for nurses, with over 660,000 monthly active users and more than 3,000,000 social connections and a 4.9 star rating from 150,000 reviews in the Apple App Store. You can really think of NurseGrid as a social network. We like to do an analog, and of course, maybe everyone likes to say this, but it is becoming, we believe, the LinkedIn for nurses in healthcare. Just give that as an example so you can kind of place it. It’s a place for nurses to connect with colleagues, coordinate work, and coordinate personal schedules.

And that’s a key interesting point there is they use it to coordinate their schedules, their personal calendars and their work calendars. They can also maintain a career portfolio. They can earn CEs directly as professionals. And similar to LinkedIn, users can discover learning that advance their careers, share career progress, and explore work opportunities. Full time, part time gig, and travel assignments tailored to their specialty and location.

And that’s a relatively new capability in about the last two months. Now let me give you an example of how our hStream platform is connecting our career networks with our enterprise software application suites in ways that make both of them more valuable. When a clinical student or nurse joins My Clinical Exchange or NurseGrid, they either log in with or they create an hStream ID. This unique identifier is the key to HealthStream’s platform level identity management, which connects users to applications and organizes their learning data throughout their career journey. To date, users in our career network have created 391,000 hStream IDs, with approximately 6,000 new IDs added each week.

A powerful example of hStream ID capabilities occurred just last month. We enabled users to automatically add their primary source verified credentials earned through the HealthStream Learning Center, our enterprise class learnings management application, directly to their portfolio, their career portfolio in NurseGrid. This seamless integration marks a significant step forward in empowering the health care professionals to manage and showcase their qualifications. It’s a prime example of our hStream platform connecting the career network valued by the health care professionals to the enterprise application suites valued by the health care organizations. Now, let’s take a break here and turn our attention to the enterprise application suites that provide the foundation for who we are today and where we’re going.

Let’s hit some of the highlights of the third quarter, and I’ll take them in order. The learning application suite, and again, enterprise class is called the HealthStream Learning Center. It’s our flagship product, and it continues to be preferred in the market. It was named number one best software application in all of the health care industry by G2 at the start of 2025. The HLC, as we call it, HealthStream Learning Center, grew approximately 7% in the third quarter of this year over the same period last year.

On the last day of the quarter, on September 30, we saw a record number of course and activity completions achieved by our customers. On that single day, 586,307 completions were accomplished through the HealthStream Learning Center. This milestone is a testament to the commitment of our teams in delivering reliable and powerful and scalable solutions to our customers. Importantly, when the Lstream Learning Center is up for renewal, we frequently see customers purchase multiple new and additional products with it when they renew. This results in expanding wallet share from those customer accounts.

In the third quarter, for example, Jefferson Health chose to add CredentialStream, another enterprise class application, to their suite of products already contracted with HealthStream. Similarly, Premier Health chose to add the American Red Cross resuscitation suite to their account for their clinical staff enterprise wide. Many customers are increasingly taking advantage of the opportunity to purchase a bundle of several of our most popular applications and content libraries, which we call the competency suite. We bundle them together, and the customer purchases a subscription to the competency suite for all of their nurse employees with unlimited use. The customer receives a discount compared to the actual cost if all the applications and content have been purchased separately.

This relieves the customer of having to go through the arduous process of making multiple one off decisions and requests in the organizations and the budget process around separate products, while it’s financially advantageous for HealthStream as well. Sales of our competency suite in the third quarter were up 18% over the same period last year. It is now one of our largest revenue drivers in our workforce development business. The third quarter was strong for sales of CredentialStream application, which is our flagship application within our credentialing application suite. Revenues from sales of CredentialStream in the third quarter were up approximately 23% over the same quarter last year, while we’re seeing growth of approximately 25% year to date.

We believe credentialing is a key area where we are well positioned to innovate in ways that will drive profits and productivity for our customers. Specifically, we are enhancing credential streams to help health organizations reduce the time it takes between a physician starting work and actually generating revenue from providing care. Working together with our customers, we are developing solutions to reduce the approximately 120 that it takes for a physician to onboard, enroll, credential, and privilege a physician. We believe everyone benefits, including patients, from being able to expedite the time it takes to get physicians ready and available to deliver care. Finally, let’s turn our attention to Shift Wizard, our core enterprise class scheduling application, and it continued to deliver strong revenue growth in the third quarter, revenues from sales up approximately 29% over the third quarter last year.

In terms of quarterly revenue contribution, we announced last quarter that Shiftwizard eclipsed our legacy Ansos suite of products in the second quarter. It continues to be our top performing product in our scheduling application suite. We think the growth trajectory of Shift Wizard really speaks to the market viewing it as a best in class solution for clinical staff scheduling. Like previous quarters, our sales on ShiftLizard came both from competitive takeouts as well as growth within existing customers. I always like to remind everyone as we kind of summarize that if you’re interested in a profitable recurring revenue SaaS and now PaaS platform as a service healthcare technology company that expects to deliver steady growth, albeit incremental lately, but steady, and is determined to share some of its gains directly with shareholders in the form of dividend, maybe HealthStream as a company and a stock for you to watch and invest in.

With that as our conclusion, I look forward to delivering the next year end summary. Of course, that will be early next year in February. But for now, let’s turn it back over to the operator to begin the Q and A session.

Conference Operator: Thank you, sir. At this time, we will conduct a question and answer session. Our first question comes from the line of Matt Hewitt from Craig Hallum Capital Group LLC.

Matt Hewitt, Analyst, Craig Hallum Capital Group LLC: Morning and thanks for taking the questions. Maybe first up on the Versus twelve acquisition and just a little bit more color there. So you had made the move into the payer market a few months ago. And I’m just curious, what are the key differences in that market? What are the customers in that market using prior to you kind of getting in?

And where do you see that opportunity going over the next few years?

Robert A. Frist, Jr., CEO and Chair, HealthStream: Yeah. I think we’re learning that. We created a version that was tweaked for that market of our CredentialStream application suite, giving it some new capabilities and how they manage the payer, the provider rosters, and several other small details. I think we learned that there are still more things that that market needed. And the acquisition of Versus twelve brings them more, the experience and the background.

And so we’ll look forward in the coming quarters for us to distinguish that. But now we have the team and some additional technologies and just a more complete view of the customer needs set there. In the long run, we think there will be synergies between payers and providers using a similar architecture on the back end, and particularly in the transfer of certain kind of core primary source verified data sets. So we’re excited about that. But for now, it’s a distinct market.

It uses a mix of technologies from our acquisition and our adopted or adapted credential stream application. And we think we’re going to be able to better meet the needs. And Tammy Hawes, the CEO of Versus twelve has joined us to help lead our efforts in this market. And her team are really deep in their knowledge of that market. So I think it’s just going to add momentum to a market that has a clear need for better provider data management overall.

Matt Hewitt, Analyst, Craig Hallum Capital Group LLC: All right. Thank you. And then maybe kind of a separate question, but you’ve shown some nice EBITDA adjusted EBITDA margin growth or expansion this year. Where do you think that could go over time, especially with kind of the shift a few years ago where you’re owning more of your content? Is there an opportunity for that to become a 30% EBITDA margin line?

Or just what are your thoughts over the next few years there?

Robert A. Frist, Jr., CEO and Chair, HealthStream: Yes. I guess what I could say is that if you look at kind of the core of classic HealthStream, if you go back ten years even, It was really a model built on a razor razor blade strategy where this learning system, which is a high margin SaaS application, was subscribed to. And then we delivered a lot of content. A lot of that was, as you point out, third party content. Third party content has a cost of goods, which is royalties.

And sometimes we they sell and we get a high margin fee to deliver their content. And sometimes we sell their content where we collect the revenue and we pay out a high cost of goods or royalty. And so the blend, the nature of that model, again, you go back before we focused on where we are today, had a lower gross margin profile. And so you’re right to observe two things. One, in that model, we’ve increasingly signed more partnerships and on more favorable terms.

And we’ve launched some of our own libraries that we own both the content and the data and the delivery mechanisms. And so we boosted our blended margin there. Now, the relative growth rate of some of those products determines our overall blended margin. I think it’s also right to point out in the last say three or four years, we’ve moved from kind of the 55 to 65 sort of range in this margin measure. That was due to this increasing mix shift because most of the things we’ve been building in the last five years are higher margin SaaS and PaaS applications.

And so where we end up, sure. I think almost every quarter or two, we introduce new things. Those things generally have an intrinsically higher gross margin and EBITDA margin in their delivery because they’re more SaaS and PaaS based. And so depending on the mix of sales, if we have a blowout quarter or two in partner products or we have a high cost of goods, it might pull that margin down a little bit. But I would say the overall trajectory would be upward pressure on the margins, meaning positive, moving towards a higher margin business because most of the new things we’re introducing and talked about some of those today are intrinsically higher margin products than where we started as a business selling third party content.

And so, again, now in any given quarter for the next year or two, if we sell a lot and there’s still a lot of market to go in products like the American Red Cross Resuscitation Suite where we have a high cost of goods, but it’s a beautiful product. It has a good EBITDA margin. It is though intrinsically a lower margin product, obviously, because we have an incredible partner. In fact, the American Red Cross has the most recognized brand on the planet. It’s, I believe, by most measures, the number one most recognized brand on the planet.

So it’s a great honor and privilege to partner with them to take their products into the market. But as I pointed out, has a lower intrinsic gross margin profile for us. But it’s still exciting and it gains momentum. It’s a unique product. But so the relative growth rate of that product versus CredentialStream and Shift Wizard and our policy management software and are now career networks, of which are higher intrinsic margins should in the future have a positive influence on our gross margin and EBITDA margins for the company.

Matt Hewitt, Analyst, Craig Hallum Capital Group LLC: That’s very helpful. Thank you.

Conference Operator: Thank you. Our next question comes from the line of Richard Close from Canaccord Genuity. Richard, your line is now open.

Richard Close, Analyst, Canaccord Genuity: Yes, thanks for the question. Congratulations on good quarter there. I got on the call late, but maybe wanted to hit on versus twelve a little bit. Wasn’t sure if you guys provided any revenue, I guess, there on the business. I’m curious the mix between maybe recurring and periodic revenue, maybe consulting and the historical growth there.

Don’t know if you can provide any details.

Robert A. Frist, Jr., CEO and Chair, HealthStream: Sure, Richard. The one number we did provide, and it doesn’t mean that there could be more when we guide next year. But the one number we did provide was our expected contribution of revenue in the fourth quarter. And that was it’s approximately our estimate includes about $900,000 We did not break down the mix between subscription revenue and consulting. There is a decent component to consulting, which is really the implementation cycle.

In fact, that’s one of the things we like about the expertise of this group is they seem to really know how to get enterprise class software implemented and that should help us overall. But there is a decent mix between subscription revenue for their products and essentially consulting or configuration revenue. And so while we didn’t break that down, just know it’s a reasonable mix. And the estimated quarter revenue in Q4 is about $900,000

Richard Close, Analyst, Canaccord Genuity: Okay. That’s helpful. And then just on since you spent some time on the Career Network here, I was just curious if you could go over the monetization, I guess, the offerings in career networks. And then the expansion of the TAM or the opportunity that these provide in terms of expanding your TAM?

Robert A. Frist, Jr., CEO and Chair, HealthStream: Sure. Sure. Let me let me spend a few minutes on that. That’s a a great question, and and we’re working on. I mean, we’re really excited about what we’re seeing this organic growth in the subscriber base for both products.

In fact, NurseGrid, as we mentioned, which we now consider and call our career network for nurses, is growing about 2,000 a week in subscribers organically with a very low marketing budget. So it’s essentially a viral app. It’s super exciting. Now, monetization. We have over six strategies for monetization.

And each of them is at a different stage. Almost all of them are relatively new. The first was to start to offer education on a credit card purchase directly to nurses and NurseGrid Learn. And that was the first of six strategies. And it’s trucking along and doing, I think, 40,000 a month or so in sales through the education channels that are commerce enabled.

So super excited to see that start to get a little traction. It’s fast pay and fast revenue recognition and fast value delivery. So we’re really excited about that. On the other end of the spectrum, we just launched a jobs capability, a little bit like LinkedIn. And so we don’t have our first customers for that yet, but we’ve begun the process of helping people and we see great activity with the initial job opportunities that we posted in there.

So we’re excited about that. Hopefully, we’ll get our first enterprise customer for that soon. Given the size of our network, we have a lot of excitement around that. It’s also we think of it as a career development network because we’re building it like an ecosystem itself and bringing value directly to nurses. We have a partnership with a company called Plannery.

And Plannery is a preferred and referred partner from inside of NurseGrid that helps nurses lower their cost of student debt. It’s been amazing. We’ve helped over $2,000,000 worth of loan consolidation already through our network, through our nurses have selected the Plannery services. And we revenue share with Plannery as they help nurses save money consolidating their student debt. Really fascinating solution.

We’re trying to only build value added services to the individual into the NurseGrid network. And I’ve just given three examples of monetization and many more to come. We’re working on a set of tools that will let enterprise customers communicate to the network and potentially finding former employees, for example, that we track now that we have a more longitudinal historical relationship to this app where they use it even between jobs because of the social app. It’s a way to find people and maybe communicate with them. And so look for more exciting opportunities there around the social and career network, as we call it, for nurses.

It’s getting exciting. But again, all of them are infancy and we’re new to this kind of monetization. So we don’t want to get too excited. But we want to just define it and explain it and show you some of the interesting things too because it’s not a standalone network. Both My Clinical Exchange, which I’ll talk about in a second, and NurseGrid are connected to the h Stream ID.

And remember, the hStream ID is one of the core functions of the hStream pass or platform as a service capability set that we have. And so what that means is that, as you heard me mention, we’re adding thousands of new hStreamIDs to our total ecology. And now they can get them. In fact, all the students in my clinical exchange are issued an hStreamID. That’s the only way they can use the software.

So it’s really exciting. Both of those are using the platform service of the hStream ID, which essentially gives us a one to one relationship with those workers. Imagine they land in a hospital using other HealthStream products. They already bring a portfolio with them, which is super exciting. And some of those connections haven’t been made, that one is.

The ID is used to log in now to both of those apps. On My Clinical Exchange, the student network, the initial monetization is a straight up fee. It’s about 50% of the time to the student. About 50% of the time it’s paid for by the student. About 25% of the time it’s paid for by the nursing school.

And about 25% of the time it’s paid for by the hospital. And so it’s an election model where the hospital and the nursing school can choose who pays the nearly $30 And so typically, half of them are and it’s grown about a quarter of a million students pay about $30 to kind of register in the application, which then helps match them to rotations. And one of our bigger customers has learned now that they really need to pay attention to this network because a lot of those students doing rotations in hospitals are great future employees of those health systems. And frankly, from our research, hospitals and health systems do a really bad job currently of letting those students know that they’re potentially valued future employees. And so another example, we built a little set of tools that exist in our application called MyTeam that enterprises are beginning to use to communicate to the students.

And so it’s kind of like plugging HR into the network directly. So for example, when students are rotating at their hospital, a manager on the MyTEAM application will get a little alert at that hospital saying, hey, we have three students from Belmont Nursing School today rotating on the Second Floor. Go say hi to them. That’s going to improve their odds of recruiting that student when that student eventually becomes a professional. And so little things like that where we’re linking in that case, my team is a feature of our platform as well.

And that widget is a brand new widget that lets them have an alert to know that that student is in their hospital. And so we’re connecting the enterprise to the individual. Individuals engaging through My Clinical Exchange, the career network for students, and the hospitals engaging through My Team, an application that ships with our platform. So I hope that provides some clarity. Again, as one is a subscription model and the other has a bunch of kind of LinkedIn style monetizations.

And we’re new to all of this, so we’re learning. But we’re learning rapidly and we’re really excited about their organic growth.

Richard Close, Analyst, Canaccord Genuity: Maybe a follow-up on that, whether it’s either the career networks or some of the other parts of your platform, the enterprise side of it. Do you see any opportunities to maybe monetize through something like how Doximity does in terms of where there’s some brand marketing, brand awareness from industry on the platform?

Robert A. Frist, Jr., CEO and Chair, HealthStream: We do. We do. I mean, the clearest answer is if if we had to say what we’re modeling NurseGrid after, it would be LinkedIn or Doximity. And so we think I think it’s fair to to particularly NurseGrid. It’s fair to think of it as as the number one social network for nurses and growing.

And so, you know, again, we’re new to that kind of monetization. But and nurses maybe have a different profile, value profile to industry than physicians like Doximity where they’re strong. But it is clear that they are valuable increasingly. Practitioners, for example, are prescribing nurses. There’s a shortage of nurses.

So staffing. And large, large health systems have declared a lot of their strategy on building and strengthening their nursing core as central to their overall strategy for success. You see some of these large health systems even buying nursing schools. So I think it’s an important audience and we’re going learn how important in the coming years. But I do think it’s fair to characterize our ambition there to be aligned with the way you would think of Doximity and LinkedIn.

And of course, this big ambition for a small company, but we like it. And we’re starting to see these multiple paths to monetizing it start to have a little light at the end of the tunnel as we launch some of these services really in the last six months, a couple of them are brand new.

Richard Close, Analyst, Canaccord Genuity: Okay. And my final question, just a point of clarification. With respect to the HLC Credential Stream and Shift Wizard, the numbers that you gave in terms of the I think it was 7% growth, what was it, 23% for Credential Steam, 9% for Shift Wizard. Was that bookings like new wins in the quarter? Or was that revenue contribution year over year growth?

Robert A. Frist, Jr., CEO and Chair, HealthStream: They’re smaller products, but that is revenue contribution. Scotty, please verify and take it over.

Scotty Roberts, CFO and Senior Vice President of Finance and Accounting, HealthStream: That’s right. That’s the growth in revenues, Q3 of this year versus Q3 of last year.

Richard Close, Analyst, Canaccord Genuity: Okay, perfect. Thank you. Congratulations.

Robert A. Frist, Jr., CEO and Chair, HealthStream: Thank you. Thanks.

Conference Operator: Thank you. Our next call comes from Vincent Colicchio from Barrington Research. Vincent, your line is now open.

Vincent Colicchio, Analyst, Barrington Research: Yes, Bobby, a nice quarter with Shipwizard. I’m curious, is the product at the point, it’s ready to penetrate large organizations? Did you sell to any larger organizations in the quarter?

Robert A. Frist, Jr., CEO and Chair, HealthStream: We’ve got a good pipeline of medium to the of the large enterprise smaller. It’s still not and I thought it would be here by now, still not quite ready for the biggest of the big. But we’re making progress and we are winning some, I guess you could call them the upper middle class. And so good sized contracts, 1,000,000 plus contracts. So we’re excited to see that.

But we’ve got work to do around the data and management still. We’re trying to leverage our platform data services. We call it insights infrastructure into both credentialing, for example, and into scheduling. And we’re just not quite there yet. But we’re on it and we’re making headway.

And I would say that we’ve got a nice pipeline of these upper middle class opportunities if you will.

Vincent Colicchio, Analyst, Barrington Research: That’s good to hear. Could you provide an update on the what you’re seeing in the small hospital and rural hospital markets?

Robert A. Frist, Jr., CEO and Chair, HealthStream: Yes. We’re working on bundling strategies throughout to address kind of the overall challenge of the marketplace. You heard us mention that even at the big scale when people cross purchase, we’re working on bundling strategies. We want to be viewed as best in class and the most economical, especially when you’re a big customer and you use more and more of our suites. And so in the small hospitals, this is also true.

I think they’re definitely under financial pressure. Our strategy there is to be the most complete, highest quality solution, but also with the way we’re bundling and getting the features just right for those smaller hospitals, the most economical. And so you’re going to see us move to more bundling strategies by market. We’ve launched our critical access bundle just a few months ago. And what it does, it’s a blend of software and content.

So instead of multiple decisions over time, like incrementally growing, we’ve kind of created a few opportunities to go a little bit more all not all in, but take a bigger chunk of our ecosystem under contract at a better price per unit, but a more complete selection of products. The Comp C suite is another effort at bundling that has started to show success. It’s kind of reflective of the current economic reality, but also it’s just frankly, it’s simplifying our product suites and making easier a one decision instead of five separate decisions. So in all cases, for both economic benefit to customers under stress and because we think it’s probably overall better selling strategy, you’re going to see an increase in our bundling efforts. So by way of example, in the small markets, we have our new critical access bundle, which we think kills the competition.

We think it’s got both software and content and multiple applications and a bundling of applications that our competitors don’t have. And so instead of just buying like, for example, learning, which everyone has, we put in learning and a time management solution, which most of the competitors don’t have. And if they have that, we add the policy management solution. So bundling is a key strategy and Seth, it reflects both I think a better selling strategy, but also addresses the economic pressures we think more effectively that the small hospitals are under.

Vincent Colicchio, Analyst, Barrington Research: Thanks for all the color there. Nice quarter. Thanks.

Robert A. Frist, Jr., CEO and Chair, HealthStream: Thanks.

Conference Operator: Thank you. I am seeing that this concludes the question and answer session.

Robert A. Frist, Jr., CEO and Chair, HealthStream: Thank you. I do have a closing remark or two. For the analysts that are still on, I just really want to point out our guidance. We tightened the ranges, but they stayed the same. And and they factor in everything we know today, including the acquisition.

And so one of the things you could note from our our disclosure and our discussion was that you heard all these great growth rates, they’re super exciting. But also a little caveat about the drop off in legacy software up to $3,000,000 in the fourth quarter. So remember to listen carefully to our guidance as you think about how to model our growth rate and know that we’re still working through these legacy issues and that needs to be factored in and modeled. Now it’s a positive and a negative at the same time. Some of the legacies are migrating and some are lost to the market.

But that number in the fourth quarter estimated to be about $3,000,000 offsetting all this wonderful and exciting new core growth in both our career networks and our enterprise class applications. So all I’m doing is reemphasizing that in spite of all the excitement, you look at our actual guidance as we provided. We maintained the exact same midpoints as prior guidance and we narrowed the range. So we provided more clarity on the range of our expectations. With that, I want to conclude the call and I look forward to reporting again as we report year end results sometime late February, I believe.

Thank you all for your participation following the HealthStream story.

Conference Operator: Thank you for your participation in today’s conference. This does conclude the program and you may now disconnect.