Groupon Q4 2025 Earnings Call - Returned to growth but Q4 missed guidance; doubling down on AI-native marketplace
Summary
Groupon closed 2025 with a clear inflection. For the first time in a decade the company returned to billings and revenue growth, with full year billings up 7% to about $1.76 billion, positive free cash flow for a second consecutive year, and $296 million of cash on the balance sheet. Q4 disappointed versus guidance — billings rose 4% but missed targets — and management pinned the shortfall on two concentrated issues: a North America enterprise-channel slowdown and underperformance in owned and organic marketing channels.
The strategic response is blunt and explicit. Management is finishing a multi-year platform rebuild, already migrated 50% of North America iOS users to the new app with stronger monetization per user, and deployed a customer data platform in North America. Groupon is positioning itself as an AI-native local marketplace: a board-level AI committee has been formed with Amit Shah chairing, and the company targets technical readiness for AI agent-initiated transactions by mid-2026. Guidance for 2026 is conservative relative to the recent run rate: 3% to 5% billings and revenue growth, $70 million to $75 million adjusted EBITDA, and at least $60 million free cash flow. Management stresses that enterprise fixes are multi-quarter, while benefits from CDP, personalization, and platform migration should compound through the year.
Key Takeaways
- Full year 2025 marked a structural inflection: global billings +7% to ~$1.76 billion, marking the first return to billings and revenue growth in a decade.
- Groupon finished 2025 with $296 million in cash and delivered positive free cash flow for a second consecutive year, signaling stronger financial footing.
- Q4 2025 billings grew 4% year over year but missed guidance; revenue and adjusted EBITDA also came in below the company’s guidance range.
- The Q4 shortfall was concentrated, not broad: primary causes were enterprise-channel deceleration in North America and underperformance in organic and owned marketing channels.
- Enterprise weakness traceable to one underperforming partner and a broader shift from public voucher pricing to closed-loop brand solutions, requiring product iterations and long sales cycles that could take quarters to recover.
- Management is building closed-loop offerings where pricing or access requires registration or app usage, to better serve brands unwilling to show public discounted pricing.
- Platform rebuild is progressing: 50% of North America iOS users are on the new app, and early cohorts on the new platform show stronger monetization per user; full iOS migration expected by end of Q1 2026.
- Customer Data Platform is live in North America and is central to personalization, higher conversion, and more surgical retargeting; the UK was an early CDP pilot in international markets.
- Groupon is pivoting to an AI-native operating model as its number one strategic priority for 2026, aiming for inventory that is discoverable and transactable by AI agents and targeting agent-initiated transactions readiness by mid-2026.
- Board-level AI committee formed, chaired by new independent director Amit Shah, signaling governance focus and deeper management-board integration on AI strategy.
- 2026 guidance is tempered: 3%–5% billings growth, 3%–5% revenue growth, $70M–$75M adjusted EBITDA, and at least $60M free cash flow; management warns growth acceleration will be more moderate near-term as fixes compound.
- International markets performed well, often ahead of North America on adoption of new sales practices and tech; international web migration largely complete, apps expected in later quarters.
- Marketing will increase, management expects high single-digit year-over-year marketing spend growth, meaning marketing will grow slightly faster than revenue but with improving efficiency; SG&A had one-time Q4 benefits and should be treated as not a new baseline.
- SEO and organic channels faced disruption from AI-generated content and changing Google signals; Groupon plans to double down on unique user-generated content and reviews as a durable SEO advantage for AI-era discovery.
- Travel is a modest, non-core category for now; a small number of partners drive most travel revenue and travel is not a current product development priority.
- Redemption trends remain stable and modestly beneficial to take rates; management is pushing more post-redemption feedback to improve merchant quality and customer experience.
- Engineering productivity and delivery velocity have materially improved during the platform migration; once migration completes, engineering capacity will shift to growth features: search, relevance, personalization, and agent-readiness.
- Management plans an investor event in H2 2026 to lay out more detailed product and go-to-market metrics and the company’s path to higher growth; more granular cohort and purchase-frequency reporting is promised.
- CEO language around AI adoption is ambitious: internal goals include greatly increasing AI-driven workflows across product, engineering, and go-to-market; management expects meaningful productivity gains but acknowledges execution risk and timing uncertainty.
Full Transcript
Operator: Hello, and welcome to Groupon’s fourth quarter and full year 2025 financial results conference call. On the call today are Chief Executive Officer Dušan Senkypl and Chief Financial Officer Rana Kashyap. At this time, all participants are in a listen-only mode. Today’s call will be a question and answer session only. The company has posted earnings materials, including earnings commentary, on the company’s investor relations website at investor.groupon.com. Today’s conference call is being recorded. Before we begin, Groupon would like to remind listeners that the following discussion and responses to your questions reflect management’s views as of today, March 11, 2026 only, and will include forward-looking statements. Actual results may differ materially from those expressed or implied in the company’s forward-looking statements. Groupon undertakes no obligation to update these forward-looking statements as a result of new information or future events.
Additional information about risks and other factors that could potentially impact the company’s financial results are included in its earnings press release and in its filings with the SEC, including its annual report on Form 10-K. We encourage investors to use Groupon’s investor relations website at investor.groupon.com as a way of easily finding information about the company. Groupon promptly makes available on this website the report the company files or furnishes with the SEC, corporate governance information, and select press releases and social media postings. On the call today, the company will also discuss the following non-GAAP financial measures, adjusted EBITDA and free cash flow. In Groupon’s press release and their filings with the SEC, each of which is posted on its investor relations website, you will find additional disclosures regarding these non-GAAP measures, including reconciliations of these measures to the most comparable measures under US GAAP.
With that, I’d like to turn it over to Dušan to make a few opening remarks before we jump into Q&A.
Dušan Senkypl, Chief Executive Officer, Groupon: Hello, and thanks for joining us for our fourth quarter and full year 2025 earnings call. It’s great to be with all of you today. Yesterday, after the market closed, we released our earnings and posted our earnings commentary on our investor relations website. Today, I will make opening remarks and then open up the call for your questions. For more details on our quarterly and full year performance, I encourage you to read our full earnings commentary, press release, and 10-K. I want to start with what matters most. 2025 was a milestone year for Groupon. For the first time in a decade, we returned to both billings and revenue growth. Full year global billings grew 7% to approximately $1.76 billion.
We delivered a second consecutive year of positive free cash flow and exited the year with approximately $296 million in cash. These are not incremental improvements. This is a fundamentally different company than the one that existed three years ago. Our core local marketplace, which represents approximately 90% of billings, grew double digits for the full year in both North America and international, excluding Giftcloud. Global active customers reached 16.2 million, up more than 5% year-over-year, with North America local active customers growing 12%. Now, let me be direct about Q4. We did not finish the year the way we planned. Global billings grew 4% year-over-year but came in below our guidance range, as did revenue and adjusted EBITDA. The shortfall was not broadly distributed.
It was concentrated in two specific areas, enterprise channel deceleration in North America and underperformance in our organic and owned marketing channels. Both are well understood, both have clear root causes, and both have direct action plans underway, which we go into more detail in our earnings commentary that we released last night. On the product side, our product and engineering organization is shipping more, faster, and with better quality than at any point in recent memory. Our platform migration reached a significant milestone with 50% of all iOS North America users now on the new mobile app, and we expect all iOS North America app users to be migrated by the end of Q1.
Along with our new website, this is a complete rebuild of our core consumer platform, a multi-year undertaking, and completing this ramp-up is meaningful not just as a technical milestone, but as the foundation for our next phase of growth. Early results show that the new users on the updated platform are generating stronger monetization per user than on the legacy app. With the new platform in place, we now have the development velocity to move quickly on the opportunities ahead. In 2026, our product agenda shifts from conversion first to grow first with a new search and relevance engine. A customer data platform now live in North America to drive personalized customer journeys and the infrastructure to make our inventory discoverable and transactable by AI agents and platforms. That last point is central to where we are taking this business.
Our number one strategic priority for 2026 is to shift the business towards an AI-native operating model. We believe the next generation of local experience discovery and transaction will be driven by autonomous agentic systems that can evaluate options and execute transactions on behalf of customers. The platforms that position early for this shift will capture disproportionate value, and we intend to be one of them. We are building our proprietary AI personalization layer, making our inventory discoverable and transactable by AI agents, and targeting technical readiness for AI agent initiating transactions by mid 2026. To underscore our commitment, today we announced the formation of a dedicated artificial intelligence committee of the board of directors, making Groupon one of the first publicly traded consumer marketplaces to establish a board-level AI committee. We appointed Amit Shah as a new independent director to chair the committee.
Shah is the founder and CEO of Instalily AI and previously served as the president of 1-800-Flowers.com. His experience in the intersection of commerce, platforms, and emerging technologies is directly relevant to the work ahead. On 2026 guidance, our full year results delivered our third consecutive year of improving revenue growth, and we expect that trend to continue. That said, the pace of growth improvement will be more moderate than the trajectory we were building toward. The headwinds in organic owned and enterprise channels are addressable, and we have clear plans against each, but the fixes will take time to compound. Our guidance reflects that reality. We are guiding to 3%-5% billings growth, 3%-5% revenue growth, $70 million-$75 million in adjusted EBITDA, and at least $60 million in free cash flow.
We also plan to host an investor event in the second half of 2026 to provide deeper insight into our strategy and our path forward. Taking a step back, the long-term opportunity here remains enormous. The market for online experiences has significant under-penetration compared to categories like hotels and airfare. We believe AI-driven discovery and agentic transactions will accelerate online penetration in local experiences, and Groupon is well-positioned to capture that growth. We remain confident in our long-term target to accelerate global billings growth to over 20%. As we move into our growth phase, we are anchoring the company around a clear mission. We get people offline through quality local experiences at great value. In a market where every platform competes for more screen time, Groupon exists to drive real-world commerce, connecting consumers to local businesses and generating measurable foot traffic and spend.
As AI shifts from assistive tool to autonomous agents that can discover, evaluate, and transact, Groupon’s position at the intersection of consumer intent and local supply makes us a natural bridge between the AI economy and the millions of businesses that power local communities. We are still in the early innings of a massive opportunity to become the trusted destination for discovering high-quality local services and experiences at unbeatable value. We have the cash, the technology, and the strategy to win. Our work is far from finished, but the foundation we have built gives me real confidence in what comes next. I want to thank our team. This transformation is not easy, and their dedication, intensity, and execution excellence have made this progress possible. With that, let’s open the call for questions.
Operator: Thank you, Dušan. Our first question comes from Robert Brooks from Northland Capital Markets. Bobby, you can now unmute your line.
Robert Brooks, Analyst, Northland Capital Markets: Hey, good morning, Dušan. Thank you for taking my question. It was excellent to hear how the commentary of how conversion rates across every portal and GEO improves in the fourth quarter. I just wanted to hear more on what you believe drove that. Do you feel like there’s more room to go on improving this further, or maybe it’s at a level you’d like to maintain? Just curious to hear more there.
Dušan Senkypl, Chief Executive Officer, Groupon: Yeah. Thank you, Bobby, for the question. I believe that the conversion results which we have are a result of several different aspects. The first I would like to mention is the platform development, because when you compare what we are running and operating in Groupon versus what we had two years ago, the consumer interface is much more consumer-friendly. We are improving the search and the relevance experience, just trying to present our customers the products which are relevant. The second dimension of that is also related to our offer because we are not just trying to get as many merchants on the platform as possible, but we are really discussing the quality of merchants, quality of offerings, and this is also translated to conversion.
At the same time in our marketing channels, we are trying to buy as relevant traffic as possible, not just widely get users who may not be really interested in our deals on the platform, but we are trying to improve the marketing. We are buying in the paid channels the traffic which has the highest possible conversion. This comes also with the fact that we are buying slightly less eyeballs in general, but improving the conversion significantly. I expect that this trend will continue because also part of this, like, decision-making funnel is moving towards, like, AI surfaces and interfaces which are informing customers on what’s possible. We will continue with our conversion improvements through the better inventory and better product. I expect that this trend will continue.
Robert Brooks, Analyst, Northland Capital Markets: Got it. Shifting gears, you mentioned how a weak pipeline of new brand ads and some one-off issues with existing enterprise merchants kind of drove that weakness in that segment, but I wanted to get a little bit more in depth there. Why do you think the pipeline is weak just generally? It felt like we turned a corner in winning new merchants as you could kind of go to them with a lot more data supporting, "Hey, why doing vouchers on Groupon is beneficial." Did something change there? Or maybe that was more specific to SMBs. Just wanted to hear more on how that pipeline for enterprise weakened.
Dušan Senkypl, Chief Executive Officer, Groupon: Last year, we made a bet on a partner to be our channel to acquire new customer acquisition. Simply that deal is going below our expectations. We were expecting to get more traction and more new partners on our platform through that partnership, which actually we announced last year publicly. At the same time, we see that the market is slightly changing, and we need to work on our product to have better product market fit. Because traditionally, we have the coupons or the deal type of product. What we see is that the market is moving towards closed-loop transactions when the product price, for example, is not visible directly on the website. You need to register or the offer is up only.
Because it’s so easy now to find out what’s the pricing and the big brands don’t want to see different pricing on Groupon publicly versus what’s, for example, on their website. In this area, we are iterating our product with improvements on this closed-loop proposition so that we can serve more brands in this direction. Maybe I would mention the reason why we are talking about the fact that it will take some time to compound the results. Enterprise is a long cycle, so when we start talking to the potential partner, the deal is not closed in few weeks.
You should think about it more as a negotiation process which takes several months to close, sometimes even quarters, because sometimes they need to include it in their annual planning.
Robert Brooks, Analyst, Northland Capital Markets: Got it. That’s helpful. Just that was something I wanted to double-click on too, is the closed loop part. If I’m understanding correctly, it’s essentially kind of not having like, the price of the deal listed just blankly, but you would have to, like, kind of create a Groupon account to then see the deal.
Dušan Senkypl, Chief Executive Officer, Groupon: Yes.
Robert Brooks, Analyst, Northland Capital Markets: Okay. That’s-
Dušan Senkypl, Chief Executive Officer, Groupon: Yeah.
Robert Brooks, Analyst, Northland Capital Markets: All right.
Dušan Senkypl, Chief Executive Officer, Groupon: This is it. There will be several levels of the closed loop because there are different requirements of brands on the market. We already have some experiments up and running in travel and in some other categories. There will be cases where the offer will be visible on the website, but you have to first register, which is pretty much one click right now, using the single sign-on technologies. In some cases, we will just have an information on the website that in order to access the price for this deal, you need to install the application, and you can get the deal in the application.
Robert Brooks, Analyst, Northland Capital Markets: Got it. Just last one from me before going back to the queue is, sticking with this, enterprise stuff. You mentioned how you kind of reorganized that enterprise channel to align with vertical-focused category structure. Just wanted to get some color on how was the team structured previously, and is this new vertical-focused category structure, is that the same structure that has led to strong success in key cities like Chicago?
Dušan Senkypl, Chief Executive Officer, Groupon: It’s similar structure. I would not say that it’s same structure. What we see across the board in Groupon, when we look at any segment or category as one product, one Groupon product, it typically doesn’t work because there is a lot of color for each category. The go-to market in things to do in local experiences is different than go-to market for example in health and beauty categories. We are doing exactly same stuff. We have the category GMs who have the industry knowledge. They typically also know the people within the industry. Then they are guiding the sales team how we should be approaching the product for very specific category.
In the local segment, we were incorporating this geography-specific know-how, which is not necessary in enterprise, but the core idea behind it is exactly the same. We simply need to have very targeted, focused go-to-market for each category where we operate. The people who will be talking to our enterprise partners are people who understand the value proposition of Groupon in this specific category, not just some generic one.
Robert Brooks, Analyst, Northland Capital Markets: Appreciate it. I’ll return to the queue.
Dušan Senkypl, Chief Executive Officer, Groupon: Thank you.
Operator: Thank you, Bobby. Our next question comes from Sean McGowan from ROTH Capital Partners. Sean, you can now unmute your line.
Sean McGowan, Analyst, ROTH Capital Partners: Thank you. Maybe this is related to what you were talking about, but I’m interested in some color on what happened in travel. That seemed to be, I mean, I know it’s not a big category, but it seemed to be developing some positive momentum that was negative in the fourth quarter. Is that related to these enterprise comments you’ve been making?
Dušan Senkypl, Chief Executive Officer, Groupon: I would say that in travel, we have partnerships with very few brands which are making a big share of the travel revenue which we generate. Travel for us right now is not the top priority and focus. We still believe that Groupon has a position and play in this category. Yet right now, it’s kind of not a central focus for new product features, new product developments. This is related.
Sean McGowan, Analyst, ROTH Capital Partners: Okay. Can you comment on what you’re seeing in those European markets that you’ve referenced in previous calls that, you know, were kinda early in the adoption of some of the acceleration initiatives you’ve adopted that, you know, that you were seeing very good success in those markets. Can you comment on how those markets did in the fourth quarter?
Dušan Senkypl, Chief Executive Officer, Groupon: We have very good performance across the board in international. In our international markets, we were implementing all the changes, and sometimes they were even on frontiers in this, how to run the sales organization, how to be very diligent in the quality of the deal, going to the city level to find out what should be the next deal we sign in any given metro. In terms of technology, actually, the UK was the first country where we implemented our CDP as a pilot project. In Q1, we were able to migrate to new web interface to new MobileNext platform, which we are operating in United States in most countries, either fully or with like high percentage of traffic.
From the perspective of sales organization, the international is running on the same level in some areas and countries even better than North America in terms of technology. We don’t have the application in international yet. This will be Q2 and Q3 of this year, but we are already migrated most countries to the new web interface.
Sean McGowan, Analyst, ROTH Capital Partners: Okay. Thank you. Excuse me. Last question for me for now is on modeling. Is there anything in the SG&A figure in the fourth quarter that was kind of unusually low, or is this a level we should expect? I thought it might be higher, which is, you know, which is good, but should we expect it to be at about this level?
Rana Kashyap, Chief Financial Officer, Groupon: Yeah, Sean, I’ll take this. This is Rana.
Sean McGowan, Analyst, ROTH Capital Partners: Hi, Rana.
Rana Kashyap, Chief Financial Officer, Groupon: Yeah, SG&A did come in lower than we were expecting in Q4, and I do think there were some one-time benefits in SG&A there. I do not expect that would be, let’s say, the new level. How we’re thinking about SG&A right now, if you take a step back and look at where it was excluding D&A and excluding stock-based compensation, we’re really looking for SG&A to be flattish year-over-year. We would encourage you to take more of a full year view as you think about SG&A for 2026.
Sean McGowan, Analyst, ROTH Capital Partners: Okay. Thank you very much.
Operator: Thank you, Sean. Our next question comes from Eric Sheridan from Goldman Sachs. Eric, you can now unmute your line.
Eric Sheridan, Analyst, Goldman Sachs: Great. Thank you very much. Maybe 2, if I can. The first, a big picture one. With this new committee of the board that’s aimed broadly at AI as a theme, could you talk a little bit about how the management team, this committee, and the broader board will sort of work together in terms of formulating strategy and then, more importantly, implementing and investing against AI strategy looking out over the next couple of years? That’d be the big picture one. Then the more model-oriented one would be, you talked about some of the headwinds you saw in Q4 persisting into the front half of the year.
Is there any way you can give us a sense of a bit of the pace and cadence of the headwinds dissipating as we get deeper into the year, and how to think about some of the sequential dynamics, as we progress through 2026? Thanks so much.
Dušan Senkypl, Chief Executive Officer, Groupon: Great. Thank you, Eric, for the question. On the AI piece or AI committee question, AI is right now number one topic for me personally as a CEO in Groupon. I see it as a huge opportunity for us on all possible surfaces and areas. We need to start internally with the team and then translate this also to our product and how we operate on the market. I am personally very heavy invested in AI. I am meeting multiple people, and we formed a partnership with Amit, which is very close in terms, let’s say, in the depth how we are cooperating.
Amit will be participating in discussions with management, sharing his vision, but also providing feedback on what we are creating. He will be providing feedback also on the level of management team AI fluency, and he will be participating in building the future AI-driven products and revenue streams for Groupon. This is not just like a formal AI committee, which is a meeting once a quarter, but this is like a heavy focus deep integration with Groupon management team.
On the second question, the timing of those headwinds, we were talking on this call about the enterprise segment where the sales cycle is long, so it may take up to several quarters to get us to the same speed as we were in the past. At the same time, I would like to mention that when we are looking at the comps, it’s mainly Q1 and Q2 where we have very challenging comps in enterprise segments, and then we don’t have such a tough comps in the second half of the year.
In other areas of the headwind which we have, which are earned channels, SEO and the managed channels, we implemented already the new CDP, which will help us fundamentally change the way how we are talking to our customers. I expect that the benefits will start coming very soon. In SEO, it’s a question on the timing because Google is under a lot of pressure from AI-generated content, so they are doing plenty of changes. I believe that long-term, Groupon is positioned very well because we are one of very few players who own user-generated content. Because we have so many customers who are coming back to Groupon providing feedback about local merchants, about the experiences. The content which we are collecting, but not yet fully using it, is very valuable.
It will be very valuable content for AI future because all this is extremely relevant for AI-generated answers on AI agents. The timing is very hard to comment.
Eric Sheridan, Analyst, Goldman Sachs: Okay. Thank you so much.
Dušan Senkypl, Chief Executive Officer, Groupon: You’re welcome.
Operator: We have a follow-up question from Robert Brooks. Bobby, you can unmute your line.
Robert Brooks, Analyst, Northland Capital Markets: Hey, thanks team. You guys have done a really good job of winning new customers, and that’s been the trend over the last four quarters or so. I understand that these new customers initially don’t have the same purchase frequency as legacy ones. What I was curious to hear on is those cohorts of new customers that you won, say, in the first half of 2025, have you seen those purchase frequencies start to tick up? Or you’ve kind of found a way through kind of managed marketing to spur those purchase frequencies higher? Just curious to hear more on there.
Dušan Senkypl, Chief Executive Officer, Groupon: Yeah. My goal during this year is to improve the way how we are talking and communicating about the customers, cohorts, and purchase frequency to our shareholders. We were mentioning in the script that we will have investors conference, and I believe that at that moment we will be able to present much more simple and easier to understand the model for Groupon marketplace including the consumer segments. Going back to your questions. The purchase frequency is not related only to new and active customers and the structure of our portfolio, but it’s also related to the category where the customer is buying. For example, historically, the goods were quite a big and important channel for Groupon. Purchase frequency in this category is much higher versus purchase frequency in other categories.
As the goods, for example, is still declining, it’s in a negative way, let’s say, impacting our purchase frequency. We internally see some cohorts of customers, of loyal customers where we see the improved performance. We see, in some segments, improved conversion from first to second purchase, and this is internally one of the top priority areas for us. With new CDP, we are finally having the tools to really target small individual segments and deliver them the deals and offers which are highly relevant for them. Like, more consistent and more detailed communication on numbers and structure, my goal is to bring it to you in, during this year.
Robert Brooks, Analyst, Northland Capital Markets: Got it. Then kind of piggybacking on that, the CDP and the retargeting measures that you’re taking, could you maybe provide a couple examples of what that might look like? Secondly, I think some might hear the commentary on this and think it’s something that has kind of occurred as the headwinds, like, headwinds popped up in the fourth quarter. This is something that you guys have been working on for a couple quarters, right? Like, it’s not just a response to the drop-off in organic traffic in the fourth quarter, right?
Dušan Senkypl, Chief Executive Officer, Groupon: No. The CDP is one of the foundational projects, which we have in Groupon. We were not really talking about it a lot. However, I see it as one of the most important projects because it allows us completely different level of flexibility. Groupon originally had the platform which was in-house developed. It was 10-plus years old. If our team decided we want to test some campaign, like for example, if you buy, I don’t know, spa in your area, that we will send you a push notification 2 weeks, 3 weeks after offering you something relevant, as an upsell, let’s say. It takes weeks to implement it to our engineering team and everything was done really very manually. With the new platform, it’s all user interface.
It’s a drag and drop. We can decide what to do, and we can be running, like, 10-plus different campaigns every week or new campaigns and new experiments. We can go much more granular in really user stories, what’s relevant at which situation. Meaning based on how you behaved on the website, if you visited the deal several times and didn’t decide to buy it, then we can provide some specific better offer for the customer in terms of cases. It will also help us improve our paid marketing channels because with new CDP, we know whether the consumer, for example, is reading our messaging.
At that moment, we don’t have a reason to spend money on Google, Meta, and other paid channels to get that customer back, and we can really target our retargeting campaigns only to customers where we see the customer is not communicating through our channel. It really opens a lot of opportunities for us. Definitely this is not a project which is just a reflection of what’s happening in Q4. SEO, it’s similar story that area is highly dynamic because with such a high availability of AI-generated content, there are many websites and projects which are just generating content and then trying to be presented on Google and visible on Google.
Google obviously doesn’t want it, so we are changing the rules and all other websites which have highly relevant content, including Groupon. We just need to react to new rules and change the behavior. What’s very important for me, that underlying trend that Google is putting more and more focus on the user-generated content, on the original content. That’s why Reddit is, for example, ranking very well in SEO. That’s why we are doubling down on our reviews, which were kind of hidden in the past on Groupon. Now, we are producing user-generated content for AI reviews, meaning like the AI summaries for reviews. We are generating FAQs and additional information, which is based on what our real customers told us about the merchants, which means this is the content which no one else has.
Robert Brooks, Analyst, Northland Capital Markets: That’s super helpful, caller Dušan. Thank you. Maybe just the last one for me is on the kinda headwinds in the managing organic channels. Is it. It seems like it’s more kinda macro-driven like stuff. It’s not like you were trying things and they didn’t work, it’s the, you know, SEO algorithms changing, and then when you go to Google, instead of seeing 2 ads, you’re seeing 8, right? Am I thinking about that more or there’s some. Or was there something internally that you felt you could have done better with that piece?
Dušan Senkypl, Chief Executive Officer, Groupon: Yeah. I think we always can do our work better. You can ask me about any area, and I will have exactly same answer everywhere.
Robert Brooks, Analyst, Northland Capital Markets: Yeah.
Dušan Senkypl, Chief Executive Officer, Groupon: However, this is driven originally by the macro situation and the change in this landscape, which is happening for everyone. I just consider Groupon to be lucky that we have an answer which fits into AI world with this user-generated content.
Robert Brooks, Analyst, Northland Capital Markets: Appreciate the call, Dušan. Wanted to say congrats on the Entrepreneur of the Year from EY. That’s awesome.
Dušan Senkypl, Chief Executive Officer, Groupon: Thank you very much. Appreciate it. Thank you.
Operator: Yep. We’ll now pose written questions to management that came in through the company’s investor relations press line. Analysts who are live on the call, we will continue to move back to you. Our first written question. You talked about setting a new baseline for agentic AI-first leadership across the company. Can you talk about what that means concretely for how your teams are working today, and what kind of productivity gains are you seeing specifically in engineering?
Dušan Senkypl, Chief Executive Officer, Groupon: Okay. I am very closely following and having meetings with people who I consider AI frontiers in terms of what AI enables across the board. I see a major shift happening last few months, where originally, most of us, including me, were using AI as a chatting tool, let’s say. When I was discussing all my projects, I was asking for feedback. However, I see that this is changing fundamentally. We right now are seeing much more use cases in the agentic-based approach, which is driven by Claude Code and several similar solutions. I am personally very heavily involved in this. I have my own agentic setup, which is reading all my data. She’s doing all the preparations for the meeting.
When in new topics, it’s like really deeply analyzing the market opportunities, coming up with solutions and all that using all the data which we have available. I think it’s a complete mindset shift, and this is what we are doing right now and implementing in Groupon. I want to have all the team here to be AI first. In engineering, for example, my goal is that we have 100% of the code written by AI by the end of the year. I want to make Groupon a company where all our employees are managers because they will be managing AI agents or orchestrating them, deciding how and where we will improve. It’s a big change.
I see that it can bring, obviously higher efficiency, but it will allow us to do much more in the product, in engineering, in sales, provide completely new tools and interfaces to merchants. I’m extremely excited about it, about this. This is really the project number one for me right now in Groupon. What we see when I take the best AI frontiers who are working in Groupon and look on their workflows, it’s really completely different world. I think the world where people were specialists in some area is really over or maybe not over realistically because it’s still the case. People who are frontiers don’t operate at this mode.
We are more like generalists, and they start with understanding the customer then definition of the product, building the demo version of the product so that other people can look at it, but they continue also with engineering. In the future, I don’t expect that we will have product team and then the engineering team. I expect that we will have like builders and all people in the structure will be able to start from design. With delivery of the product, which would allow us to really 10x and maybe even more delivery of product features improvements to our customers. I see that with individuals. This is what right now we are implementing in the whole management team.
We have very high expectation here, because it’s such a great pleasure to work with people who switched into this AI first mode in terms of productivity, how great ideas they have, and that they don’t have to do the, let’s say, bit boring part of the, of the work.
Operator: Thank you, Dušan. We’ll go back to Sean McGowan from Roth Capital Partners. Sean, you can now unmute your line.
Sean McGowan, Analyst, ROTH Capital Partners: Thank you. A couple follow-ups. Could you comment on what you’re seeing, what trends you’re seeing in the redemption rates? You know, you made that effort last year to kind of remind people when they had Groupons expiring, and that had an effect on the redemption rate. What are you seeing currently year-over-year, and what do you expect?
Dušan Senkypl, Chief Executive Officer, Groupon: I don’t right now have the exact specific numbers in mind, but the overall trend in the redemption was continuing in the same pace. This is one of the numbers where the product teams are making sure that the deals have good redemption rate, that customers really get the experience. We are trying not only to send these reminders, which we were talking about, but now we are much more actively also asking for feedback so that we can improve the deals or even provide the feedback to merchants. It’s part of the core marketplace proposition. We don’t see any, like, significant changes there. It’s just going in the right direction.
Rana Kashyap, Chief Financial Officer, Groupon: Sean, this is Rana. Like, just to echo what Dušan said, we see trends very stable-ish. Like, in terms of how it was impacting take rates, in 2025, we expect the impact to take rates from higher redemption rates to be very modest. It’s mostly through our numbers now.
Sean McGowan, Analyst, ROTH Capital Partners: Okay. That’s what I thought. Thank you. On marketing plans, I think you had talked last year about leaning in a bit more to marketing, Groupon, you know, as a brand. Can you talk about your expectations for marketing spending as a percentage of revenue or as a percentage of whatever metric you want?
Rana Kashyap, Chief Financial Officer, Groupon: Dušan, do you want to talk about the brand, and I can talk about the numbers?
Dušan Senkypl, Chief Executive Officer, Groupon: You can start with numbers, and then I can follow up with brand.
Rana Kashyap, Chief Financial Officer, Groupon: Yeah. In terms of numbers, Sean, our expectation is that marketing will grow year-over-year, call it in high single-digit range. We do wanna support the business with marketing spend, and we are expecting that marketing spend growth will be a little faster than revenue growth. However, the relationship between our marketing spend growth and our revenue growth, that relationship will improve versus what we had in 2025. You know, our focus here over time is to grow contribution profit dollars. And this year we’re expecting to make progress against that. In terms of your model, I would expect that marketing will grow high single digits year-over-year.
Sean McGowan, Analyst, ROTH Capital Partners: Okay. Thank you.
Dušan Senkypl, Chief Executive Officer, Groupon: I would follow up in terms of our brand campaign, which we started in the second half of Q4 last year. The main motto was "Turn your life on," which is like highly relevant to the mission which we have as Groupon to pretty much get people offline. We see some really interesting results which are different based on the location when we were running the campaign because we were making sure that we will be able to collect the data on the geo levels. We still run the campaign in not huge numbers, but we are still running the brand campaign in Q1, and I expect that we will continue.
We are processing and improving our density commercial model to understand the behavior of customers in individual locations. Because in some cities we saw some incredible response on the brand campaign, versus in some cities we got pretty much what is a baseline on the baseline expectation of the marketing campaign on the market. We want to double down and understand better where and how to spend the brand marketing dollars or where and what is the driver of that behavior so that we can replicate the offers, and inventory which we have in cities where the response to the Groupon brand campaign was, like, super positive.
Sean McGowan, Analyst, ROTH Capital Partners: Okay. Thank you.
Operator: Thank you, Sean. Another written question that came in. Can you talk about the new mobile app migration? You’re now at 50% of iOS in North America for users on the new platform with stronger monetization. What should we expect as you complete that rollout?
Dušan Senkypl, Chief Executive Officer, Groupon: Right now, the migration and a new platform takes a lot of resources within the product and engineering team. As we are very close to finalizing this migration, all that capacity will be focused on improved user experience, focused on improving purchase frequency for our customers. This will be delivered through new functionality. We were or I were talking here on this call that we have the bets around search and relevance, about personalization. The team is really digging deep into behavior of customers, splitting the customers into multiple groups based on how they behave in the app and on the website. We will be building the features which will be specifically targeting these customer groups so that we provide better offers, better, easier interface.
I am really looking forward to this phase. Some demos and prototypes which I saw are really incredible, and I believe that it will improve significantly customer experience, and this will be one of the drivers for improved purchase frequency for us.
Operator: All right. Another written question that came in. You’ve made a number of leadership additions recently, including a new chief people officer and an SVP of operations and consumer AI. Any commentary on the additions, and how are you thinking about the team and talent you need for the next phase of growth?
Dušan Senkypl, Chief Executive Officer, Groupon: When I joined Groupon, one of our main problems and issues which we had, excluding the internal financial situation, was that we were not able to attract new talent. I’m very happy right now to state that I see that we are able to hire, that we are able to attract really talented people from great companies. I see that we are really raising the bar, not only within the management team, but overall within the Groupon organization on what’s expected. It’s. I was talking about the AI expectations a few minutes ago, but this is across the board, and this is thanks to the new joiners who are really challenging us, like asking us to try different ways, move faster, move with higher quality at the same time.
Overall, I see great progress, and I really see Groupon in very different situation versus just a few years ago, even just 12 months ago.
Operator: Thank you, Dušan. There are no other questions. This concludes our call for today. Thank you everyone for joining. For additional information, please go to investor.groupon.com