Credit Acceptance Corporation Fourth Quarter 2025 Earnings Call - New CEO pushes tech and dealer-first fixes as volumes and credit performance slip

Conference Operator: Good day, everyone, and welcome to the Credit Acceptance Corporation fourth quarter 2025 earnings call. A webcast recording and transcript of today’s earnings call will be made available on Credit Acceptance’s website. At this time, I would like to turn the call over to Credit Acceptance Chief Financial Officer, Jay Martin.

Jay Martin, Chief Financial Officer, Credit Acceptance Corporation: Thank you. Good afternoon, and welcome to the Credit Acceptance Corporation earnings call. As you read our news release posted on the investor relations section of our website at ir.creditacceptance.com, and as you listen to this conference call, please recognize that both contain forward-looking statements within the meaning of federal securities law. These forward-looking statements are subject to a number of risks and uncertainties, many of which are beyond our control and which could cause actual results to differ materially from such statements. These risks and uncertainties include those spelled out in the cautionary statement regarding forward-looking information included in the news release. Consider all forward-looking statements in light of those and other risks and uncertainties. Additionally, to comply with the SEC’s Regulation G, please refer to the financial results section of our news release, which provides tables showing how non-GAAP measures reconcile to GAAP measures.

At this time, I’d like to introduce our Chief Executive Officer, Vinayak Hegde.

Vinayak Hegde, Chief Executive Officer, Credit Acceptance Corporation: Good afternoon, everyone. I’m honored to join you today for my first quarterly earnings call as CEO. While I have only recently stepped into this role, it has been my privilege to serve as Credit Acceptance’s board of directors for nearly five years. That experience gave me a front-row seat to the tremendous passion, talent, and resilience that define our organization. Prior to joining Credit Acceptance, I led teams at founder-led companies where success came down to three things: a clear mission and purpose, an owner’s mindset, and an obsession with the front line, staying close to customers and those who execute the work every day. Those same attributes drew me to Credit Acceptance. They were instilled by our founder, Don Foss, who led the company from our founding in 1972 until 2017, when he retired as the chairman of the board.

Let me share a quick reminder of his story and our enduring mission. Don, a car dealer himself, started Credit Acceptance based on a simple but powerful belief. Many hardworking individuals were being unfairly denied the opportunity to finance a vehicle they needed simply because of their past credit challenges or limited credit history. Don believed traditional lenders too often misjudged people with less than prime credit, assuming they weren’t worthy of a second chance. He built Credit Acceptance to change that by empowering dealers to serve those individuals through access to financing. These individuals, in turn, gained reliable transportation and the ability to build or rebuild their credit, a path forward in life.

I intend to lead Credit Acceptance in exactly that spirit, embracing the owner’s mindset, being driven by the bold mission to help every American buy a car through dealers and obsessing over the front line, understanding dealers’ needs intimately and empowering them to serve credit-challenged and credit-invisible consumers. If we serve our dealers and consumers well, I believe our business will thrive. Since assuming the role of CEO nearly 90 days ago, I focused on listening, learning, and charting a purposeful path forward. First, I connected with team members throughout the company to better understand the dealer and consumer experience. I also met the dealers to learn firsthand how our services and products support their businesses and consumers, and potential points of friction. Next, I developed a growth plan with clear priorities and established highly disciplined operating rhythms.

These operating rhythms include weekly business reviews to track performance and address issues in real time, and a quarterly game plan with a consolidated roadmap across all functions of the company to stay tightly aligned with our annual objectives. I believe this type of structured approach creates accountability, agility, and consistent progress towards goals. As I move forward, my leadership will be guided by several core operating principles. Be obsessed with and remove friction for our customers, both the dealer and the consumer. Make data-driven decisions, explore ways to enhance our servicing and processing capabilities through artificial intelligence, prioritize a digital-first approach in our initiatives, and continue to provide a culture that attracts and retains talented people and enables them to excel. Consistent with those core operating principles, I believe we can position Credit Acceptance for growth. We’re continuing to prioritize three strategic objectives.

1, generating dealer and consumer demand by deepening relationships within our dealer network, support dealers in acquiring new consumers, and leveraging data-driven insights to better understand and serve our markets. 2, empowering dealers to fulfill their demand through preferred channels, such as our proprietary origination system or through aggregators like RouteOne and Dealertrack. 3, delivering world-class servicing and processing. We are continuing to invest in artificial intelligence, which is already supporting our customer service calls and helping to improve efficiency. It also includes making ongoing enhancements to our app, prioritizing customer experience, and nurturing long-term loyalty among dealers and consumers. I’ve been impressed by the strong foundation and dedication across our teams to execute on these priorities. For example, in the fourth quarter, we rolled out the new contract origination experience specifically built for the way franchise and large independent dealers operate in today’s market.

Increasingly, these dealers originate contracts through aggregator platforms and integrated dealer systems rather than standalone lender portals... Our experience meets them where they are. It includes seamless RouteOne e-contracting integration, enhanced deal structuring and optimization tools, and expanded support for financial and insurance products, all designed to eliminate friction and make working with Credit Acceptance faster and more intuitive inside the systems dealers already use every day. This launch is particularly timely. The percentage declines in loan unit volume we have seen were most significant among franchise dealers. Notably, we have observed that consumer loans originated through franchise dealers also continue to exhibit slightly better credit performance than those from independent dealers. We expect to continue to expand the number of dealers using the new contract origination experience in the first quarter of 2026.

I’m encouraged by real dealer stories that show our mission in action, like the one from Town & Country Ford, a family-owned franchise dealership in Alabama. The community in which Town & Country Ford is located faced economic headwinds, including factory closures that left retired steel and ironworkers with credit challenges. When their new general sales manager joined, bringing prior positive experience with Credit Acceptance, she recognized an opportunity to empower her team to serve those credit-challenged buyers. She led the dealership to enroll with us, which boosted repeat and referral business while strengthening their local reputation in tough times. This collaboration echoes the very reason Credit Acceptance was founded. Our company was built to provide second chances, help individuals finance reliable transportation, rebuild credit, and move their lives forward. At Town & Country, we are seeing that mission come alive.

Consumers gain access to vehicles that change their daily lives, while the dealership staff finds renewed purpose in making a difference in their community. When we enable franchise and independent dealers to serve a wider market, everyone wins. Consumers get opportunities, dealers build sustainable businesses, and communities benefit from greater economic mobility. Importantly, we delivered our mission while maintaining a great workplace. During the quarter, we were named one of America’s top 100 Most Loved Workplaces for the second consecutive year, with a number 6 ranking. I’m deeply impressed by the culture and the excitement to execute our mission and drive Credit Acceptance forward. A special thank you to Ken Booth, who helped build a strong foundation through his leadership and continues to serve our board. Before I hand it to Jay to provide an overview of our Q4 performance, I want to leave you with one final message.

I’m a builder by trade. In my past leadership roles, I’ve built and scaled innovative, customer-centric businesses that transformed how people shop, travel, and connect. I believe Credit Acceptance has a very strong foundation, one built on purpose and performance. I’ll strive to layer technology, a deeply data-informed approach, and a highly structured operating rhythm on top of that foundation to create a dynamic, durable, and even more customer-obsessed company. You can expect me to report progress on our initiatives. We’re transparent about our challenges, and we’re disciplined with capital allocation. We’ll maintain our focus on maximizing economic profit and the company’s long-term intrinsic value. I’m genuinely excited to partner with all of you, our team, our dealers, our consumers, and our investors, as we build this next phase together.

Jay Martin, Chief Financial Officer, Credit Acceptance Corporation: Thank you. As to the fourth quarter results, we were pleased to announce growth in adjusted earnings per share, despite declines in loan performance and loan volume. We financed nearly 72,000 contracts for our dealers and consumers and collected $1.3 billion overall and paid $48 million in dealer holdback and accelerated dealer holdback. Additionally, we enrolled over 1,200 new dealers and had over 9,800 active dealers during the quarter. Loan performance, measured by variances in forecasted collection rates from the last quarter, moderately declined. More specifically, our 2023 and 2024 vintages declined 0.4% and 0.2%, respectively, while our other vintages were stable during the quarter. Importantly, the underperformance of our 2024 vintage was primarily related to loans originated prior to the scorecard change during the third quarter of 2024.

We believe the underperformance was largely the result of the continued impact of high inflation on the subprime consumer. Changes to our forecast of future net cash flows sequentially improved this quarter, with the rate of decline narrowing from a decrease of $58.6 million, or 0.5%, during the third quarter of 2025, to a decrease of $34.2 million, or 0.3%, during the fourth quarter of 2025. Loan volumes also sequentially improved this quarter, with year-over-year declines narrowing. Loan unit volume improved to a decline of 9.1% this quarter, versus a decline of 16.5% last quarter. Likewise, loan dollar volume improved to a decline of 11.3% this quarter, versus a decline of 19.4% last quarter.

Our market share in our core segment of used vehicles financed by subprime consumers was 4.5% for the first two months of the fourth quarter, down from 5.4% for the same period in 2024. The number of active dealers declined 2.8% year over year, and the average unit volume per active dealer declined 6.4% year over year. Our loan portfolio, however, increased 1% year over year on an adjusted basis. At this time, Vinayak and I will take your questions, along with Jay Brinkley, our Senior Vice President and Treasurer, and Jeff Soutar, our Vice President and Assistant Treasurer.

Conference Operator: ...Thank you. As a reminder, to ask a question, please press star one one on your telephone and wait for your name to be announced. To withdraw your question, please press star one one again. One moment for questions. Our first question comes from Robert Wildhack with Autonomous Research. He may proceed.

Robert Wildhack, Analyst, Autonomous Research: Hi, guys, and hi, Vinayak. Welcome. Nice to have you on the call here. Question for you, you know, you spent several years on the board, so certainly not new to the company, but your background definitely much more from the marketing growth, technology areas than it is from maybe more traditional financial services. I thought the opportunities you outlined sound very interesting, but I would love to get your thoughts on how you plan to manage the credit lending, underwriting, more financial aspects of the business, and if you see any opportunities for improvement or change, in any of those areas specifically.

Vinayak Hegde, Chief Executive Officer, Credit Acceptance Corporation: Hey, Robert, thank you for your question. Yeah, I mean, look, I mean, we tend to take a long-term view on this, and we want to be conservative in our approach towards lending, do the right thing, improve the customer experience. But we always take a long-term view on this, not just a short-term view on this. We obviously see opportunities to constantly improve the credit scoring models, improving the models, which we constantly continue to do. But the approach towards lending and credit scoring is going to be conservative and long-term focused.

Robert Wildhack, Analyst, Autonomous Research: Okay, thanks. And then maybe one for, for Jay. You know, the provision, I wanted to ask about, specifically the $73 million for new originations. On a per unit basis, that’s roughly $1,000 per unit. But for the last two quarters, provision per new unit had been more like 700 or 800. So wondering what the driver of the increase is there, and then do you think that that number should revert more to 800, or should it run more like $1,000 per unit going forward?

Jay Martin, Chief Financial Officer, Credit Acceptance Corporation: Yeah, the provision for new advances, it’s a function of how much we’re advancing the dealer and then also the mix between our portfolio and purchase program. In general, the purchase—the initial provision on the purchase program is about three times as what it is on the portfolio program. So as far as projecting that for the future, it all depends on the mix of business between purchase and portfolio and just also the amount that we’re advancing to the dealer.

Robert Wildhack, Analyst, Autonomous Research: Okay. And is the mix the driver of the increase in this, in the fourth quarter, specifically?

Jay Martin, Chief Financial Officer, Credit Acceptance Corporation: Yes.

Robert Wildhack, Analyst, Autonomous Research: Got it. Thank you.

Conference Operator: Thank you. Our next question comes from Moshe Orenbuch with TD Cowen. You may proceed.

Moshe Orenbuch, Analyst, TD Cowen: Great. Great, thanks. And maybe could you talk a little bit about the competitive environment? ’Cause, you know, it’s interesting that the market share you talked about 3 months ago, kind of for the first 8 months of the year was, over 5%, and now it’s at 4.5%. So is there some—I mean, is there something... Is it, is it more dramatic? Like, what’s, you know, the changes? And maybe could you just talk about that a little bit.

Vinayak Hegde, Chief Executive Officer, Credit Acceptance Corporation: Hey, Moshe, thank you, thank you for your question. Yeah, look, I mean, the competitive environment is always competitive and evolving. We actually want to be more customer focused and not competitive focused, and we’ll continue to be customer focused, not competitive focused. With respect to the share in the used vehicle subprime market, as of November, it was 4.5%, which is kind of flat quarter-over-quarter since what we reported last quarter. As I said in my remarks, you know, the decline that we are seeing is mostly in the large independent dealers and franchise dealers. And that is where we are focused on actually building solutions for that, right?

By our new experience, where we include seamless RouteOne e-contracting that has launched enhanced deal structuring and optimization and support for F&I tools, because that helps these large independent dealers and franchise dealers, you know, use us in the workflow that they are already used to. Like, we kind of are meeting them where they are, and we, we expect to continue to expand on this to help those large independent dealers, and, and that’s, that’s something that we are doing.

Moshe Orenbuch, Analyst, TD Cowen: Got it.

Vinayak Hegde, Chief Executive Officer, Credit Acceptance Corporation: One other thing I want to tell you is, like, this removing friction in this is like a very smart, you know, interesting thing here, right? Like, if you think about it, we have a feature in our system which allows the dealer and the customer to basically optimize the deal. That’s kind of the moment of truth, if you think about it. You know, imagine you’re trying to book an airline or search on Google or buy something on Amazon. It would take 3 minutes. The investments we have done in technology now allows that to be done in less than 2 seconds. And it becomes even more important when you think about this integration with things like RouteOne, because we are in competition with others, and speed is actually incredibly important.

Moshe Orenbuch, Analyst, TD Cowen: Right.

Vinayak Hegde, Chief Executive Officer, Credit Acceptance Corporation: That’s how I think about it. Thank you.

Moshe Orenbuch, Analyst, TD Cowen: Got it. Thanks. Okay, and maybe, talk a little bit about, you know, where your leverage is. It looks like it’s a little over 2.8 at this point, and how you think about that, in terms of, you know, what, what you’re likely to do from the standpoint of, you know, capital distributions going forward.

Unidentified Executive, Credit Acceptance Corporation: Yeah. Hi, Moshe. Yeah, I mean, our, our leverage continues to be within an acceptable range, albeit at the higher end. But when we think about capital allocation, we haven’t changed that strategy, and leverage obviously is one of the points that, that we look at. We always would ensure that we have the capital needed to fund new originations. After that, you know, we look at a, a variety of factors, which includes leverage. And then obviously, we look and estimate at the intrinsic value of our stock and compare that to the market price to decide if we want to repurchase. And Q4, obviously very active, we felt like that was the case. So no, overall, no change in strategy there.

Moshe Orenbuch, Analyst, TD Cowen: Thanks. Thanks very much.

Conference Operator: Thank you. As a reminder, to ask a question, please press star one one on your telephone. Our next question comes from John Hecht with Jefferies. You may proceed.

John Hecht, Analyst, Jefferies: Afternoon. Nice to meet you, and thanks very much for taking my questions. Actually, Moshe just asked most of the questions. My questions were kind of about the volumes and the competitive framework. So you touched on that. You know, maybe something that’s along those lines is, it’s been a challenging cycle because I think largely because of affordability issues, you know, and high used car prices and, you know, the related. You know, what’s your perspective on how that fluctuates in the coming periods? And you know, does lower interest rates alleviate some of that, or there’s any other factors to think about in that regard?

Vinayak Hegde, Chief Executive Officer, Credit Acceptance Corporation: Well, we believe we are well-positioned to serve the needs of the subprime customer. You know, we work on cycles which are good for us and bad economic cycles, right? So our product is built to serve customers in all sorts of environments. And we will continue to, you know, kind of be focused on making the experience much more frictionless, partnering with the dealers, and still take a very conservative approach, right? Like, I mean, there are companies which take more short-term approach. What we are thinking about is, irrespective of the cycle, being conservative, you know, maximize the intrinsic value and take a very conservative approach towards it.

John Hecht, Analyst, Jefferies: Okay. And then any, you know, Moshe just checked—Moshe also asked about the balance sheet, leverage, but, do you, you know, in terms of capital returns, in terms of, accessing the capital markets, things of that nature... When I mean capital returns, I guess I’m mostly talking about buybacks. Ed, do you think there’ll be any change, in the strategy under your, under your leadership, or you’ve got to stay the course?

Vinayak Hegde, Chief Executive Officer, Credit Acceptance Corporation: We are going to stay the course. I don’t think there is going to be any change in that.

John Hecht, Analyst, Jefferies: And then, final question. You know, after, you know, a period of time where the spread, the initial spread, has been declining, I think we’ve got a couple quarters now or a couple periods of time where we’re starting to see the spread expand. Do you think, you know, is that trend, you know, gonna persist for a while? And is that related to better pricing or just better overall, you know, operating metrics within the business?

Jay Martin, Chief Financial Officer, Credit Acceptance Corporation: Yeah, if you’re focused on the initial spread, that relates to pricing. So we don’t provide any guidance on what our future pricing will be. You can look at the table in the press release. That’ll show historically how we’ve been pricing.

John Hecht, Analyst, Jefferies: Okay, thanks.

Conference Operator: Thank you. Our next question comes from Moshe Orenbuch with TD Cowen. You may proceed.

Moshe Orenbuch, Analyst, TD Cowen: Great, thanks. Just as a follow-up, and I, it’s kind of interesting. We’ve been thinking over the last few quarters, it’s been a little, I’d say, a little bit unusual that you-- that, you know, volumes and market share were under some pressure, but prepayments in the portfolio also were under pressure. And I’m just wondering, does that tell you anything kind of different about the way either your consumer is behaving or the way kind of the industry is, you know, is, is behaving, and perhaps maybe the market share issues, you know, would be, you know, more persistent?

Jay Martin, Chief Financial Officer, Credit Acceptance Corporation: You’re correct on the prepayments. We did see a decline there with our cash flow timing. If you just look at historical prepayments, they have increased year-over-year, but they’re below our historical norms.

Unidentified Executive, Credit Acceptance Corporation: It’s tough, Moshe. I mean, all you can really read into that, and it’s pure conjecture, is perhaps the customers are staying in their vehicles longer. Because if you follow historical trends, as we’ve talked about before, typically, you see prepays tick up as sort of a lag to a competitive environment, and we’ve been in a competitive environment for almost a year, yet we haven’t seen that uptick. So it’s tough to really see how this will play out. But is it? I’ll leave it at that.

Moshe Orenbuch, Analyst, TD Cowen: Okay. Thanks very much.

Conference Operator: Thank you. With no further questions in the queue, I would like to turn the conference back over to Mr. Martin for any additional or closing remarks.

Jay Martin, Chief Financial Officer, Credit Acceptance Corporation: We’d like to thank everyone for their support and for joining us on our conference call today. If you have any additional follow-up questions, please direct them to our investor relations mailbox at [email protected]. We look forward to talking to you again next quarter. Thank you.

Conference Operator: Thank you. Once again, this does conclude today’s conference. We thank you for your participation.